Field Nation

Senior Customer Success Executive

Minnesota · Senior · Contract

Sponsorship not specified$125k-$135kDetected 21 days ago

SalesforceCRMAccount ManagementERPCustomer SuccessCritical Thinking

About the role

CSEs use AI as a co-pilot, not a replacement, to amplify both the technical and business sides of the role.
We review all applications and may even have another open position where you are the perfect fit.
We use AI-powered solutions to work smarter, move faster, and stay ahead - and we expect our team to do the same.

Responsibilities

Build and sustain executive sponsor relationships - lead strategic business discussions, establish shared goals and milestones, and become the partner buyers bring into internal planning conversations.
Run structured KPI discovery - first-time fix rate, dispatch time, work order cost, SLA compliance - and co-create a quantified value hypothesis tied to the buyer's P&L.

Requirements

7+ years of enterprise customer-facing experience in Customer Success, Customer Engineering, Value Engineering, or Strategic Account Management, with a track record of delivering measurable business outcomes.
Executive-level relationship management, with the ability to influence C-suite, Operations, IT, and Finance stakeholders while serving as a trusted advisor.
AI-forward and consultative mindset, leveraging AI tools in daily work while applying critical thinking, domain expertise, and proactive problem-solving.
Relevant industry experience and tools, preferably in IT field services, on-demand labor, or third-party services, with proficiency in Salesforce (or similar CRM) and Google Workspace.

Skills

dispatch rules, SLA routing, skills matching, contractor networks, and multi-region scheduling that work in the field, not just in a demo.

Compensation

$125k-$135k

Company info

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.
Why this role is important to Field Nation:
The Senior Customer Success Executive is the most strategic partner our enterprise buyers have, the person they call before they make a decision, not after. The Sr. CSE earns the right to lead that transformation by working through three lenses every day: Trusted Advisor, Success Engineer, and Value Manager. With all three, you are a strategic partner.
Our Sr. CSEs use AI as a co-pilot, not a replacement, to amplify both the technical and business sides of the role. AI handles what is repeatable. The Sr. CSE owns what requires judgment, trust, and relationship.
Field Nation brings companies and service professionals together through an integrated, easy-to-use platform.
We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms.
Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us.
The Senior Customer Success Executive is the most strategic partner our enterprise buyers have, the person they call before they make a decision, not after.
CSE earns the right to lead that transformation by working through three lenses every day: Trusted Advisor, Success Engineer, and Value Manager.
With all three, you are a strategic partner.
AI handles what is repeatable.
CSE owns what requires judgment, trust, and relationship.
What you'll get to do:

Visa & Work Authorization

Build and sustain executive sponsor relationships - lead strategic business discussions, establish shared goals and milestones, and become the partner buyers bring into internal planning conversations

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This listing is sourced directly from Field Nation's careers page and normalized into a canonical job model.