Mimecast
Senior Business Systems Analyst
United States of America - Massachusetts - Lexington · Senior
Sponsorship not specified$124k-$186kDetected 12 days ago
CybersecurityAgileJiraConfluenceStakeholder ManagementSalesforceMarketoContract ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingNetSuite
About the role
- We're seeking a Senior Business Analyst in Lexington, MA with deep Salesforce and GTM systems expertise to join our Digital Transformation Office (DTO).
Responsibilities
- Lead analysis, documentation, and management of complex business requirements for Salesforce-centric GTM initiatives spanning lead-to-opportunity, quote-to-cash, billing, renewals, customer lifecycle management, and data migration
- Partner with Product and Engineering on new product introduction (NPI), translating roadmap, packaging, and pricing decisions into Salesforce configuration and quote-to-cash requirements - ensuring GTM systems are launch-ready, on time, and without downstream quoting or billing failures
- Collaborate with stakeholders across Sales, Finance, Legal, Operations, Deal Desk, and Revenue Operations to translate business needs into detailed functional specifications, user stories, and acceptance criteria
- design and document comprehensive business process flows using BPMN, swim-lanes, data flow diagrams, and business rules matrices
- Enablement & Support
- Create process documentation, user guides, training materials, and troubleshooting guides for L1 support teams
- Enable QA teams through detailed documentation, test scenario development, and hands-on testing support
Requirements
- Proficiency with Jira, Confluence, Lucidchart, Visio, or comparable tools
- Expertise in BPMN, swim-lanes, user stories, data flow diagrams, and business rules matrices
- 7+ years progressive business analysis experience with 3-5+ years focused on Salesforce platforms and GTM/revenue operations
Nice to have
- Salesforce certifications (Administrator, Business Analyst, CPQ Specialist, or Platform App Builder)
- CBAP or PMI-PBA certification
- Experience with Salesforce Revenue Cloud Architecture (RCA) or Revenue Cloud Advanced
- Familiarity with adjacent GTM tools (Marketo, NetSuite, Clari, Gong)
- Background in contract management, order fulfillment, billing, or revenue operations
- Experience in cybersecurity, SaaS, or subscription-based business models - strongly preferred
- Exposure to data migration, data quality, or system integration initiatives
- Familiarity with change management frameworks (Prosci, ADKAR) and Agile/Scrum methodologies
Compensation
- T he base salary range for this position is 124K - 186K plus benefits.
Company info
- your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.
- If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
- Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
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