Solera
Director, Incident & Problem Management
Westlake, Texas · Director
Sponsorship not specifiedDetected 14 days ago
Incident ResponseStakeholder ManagementLeadershipCommunication
About the role
- This role is accountable for the end-to-end management of major incidents, operational stability, and root cause remediation across all regions and products.
Responsibilities
- Lead the global NOC and Problem Management teams, operating 24/7 across multiple regions
- Own the end-to-end major incident management process, including escalation, coordination, and communication
- Establish clear command-and-control structures during incidents to drive rapid resolution
- Implement and mature a structured problem management framework
- Drive permanent fixes and reduce repeat incidents and known errors
- Define and implement mitigation strategies across teams and platforms
Requirements
- This is a high-visibility leadership role requiring strong execution, stakeholder management, and the ability to operate in a complex, fast-paced environment.
Company info
- Solera is a global leader in data and software services, operating at scale across multiple regions, platforms, and products.
- Our Global IT organization underpins the reliability, availability, and performance of over 400+ products worldwide.
- We are seeking a Director of Incident & Problem Management to lead our global NOC and Problem Management functions.
Equal opportunity
- The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
This listing is sourced directly from Solera's careers page and normalized into a canonical job model.