LogicMonitor

Sr. Customer Technical Architect

New Brunswick, NJ · Senior · Full-time

Work authorization required$136k-$190kDetected 20 days ago

PythonRubyPowerShellSQLMySQLLinuxDevOpsAccount ManagementCustomer SuccessEMI/EMCLoad BalancingNetwork MonitoringCommunicationPublic SpeakingWriting

About the role

Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday.
We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
To learn more about life at LogicMonitor, check out our Careers Page.

LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments.
By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Partnering with the Customer Experience and Sales teams, you'll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure.
Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals.
Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines.
Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements.
Create and maintain architectural documentation and guidelines.

3-8+ years experience required in a similar technical role
Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing
Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations.
Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc...)
Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions.

Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills.

packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits.
Our goal is to ensure an accessible and inclusive experience for every candidate.
Nondiscrimination Provision.
$136,000 - $190,000 USD

For more information on our benefits, see our careers page.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
We love going to work and think you should too.
These values serve as the foundation of our culture, guiding our actions and driving us towards excellence.
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references.
In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider.
LogicMonitor also boasts high employee satisfaction.
We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Equal Opportunity Employer
equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed.

At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.

This listing is sourced directly from LogicMonitor's careers page and normalized into a canonical job model.