Intellidyne
Helpdesk Technician - Tier 1
Falls Church, VA
No sponsorshipDetected 67 days ago
Customer SupportResearchCommunication
About the role
- IntelliDyne is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
- For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.
Responsibilities
- Create a customer incident in Remedy, the call tracking software for every call answered.
- Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
- Ability to assist clients with hardware and software support via telephone.
- Develop professional working relationship with customer to better understand business needs.
- Provide technical support to end users on a variety of issues.
- Respond to telephone calls, emails and personnel requests for technical support.
- Document, track and monitor the problem to ensure a timely resolution.
- Update and develop CAC policies and procedures.
Requirements
- Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience.
- strong desire to provide the highest quality of service to the customer required.
- Knowledge of Information Technology network and systems technologies, processes, and methodologies required.
- Active DOD Public Trust clearance.
- Active CompTIA Security+ CE certification.
- Superior customer service skills a must
- Superb verbal communication skills
- comfortable working on the telephone and responding to calls.
Compensation
- Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
- Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
Benefits
- Inclusive and supportive work environment
- Medical, dental, vision, 401(K) with company match
- Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
- Wellness and mental health benefits
- Commuter benefits
- Flexible work options
- We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices.
Company info
- IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
- Our Benefits
- Competitive compensation package
- Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
- Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
- IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions.
- IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
- Coordinate with team to ensure rapid response times and follow-up with customers.
Equal opportunity
- Our Commitment to Diversity and Inclusion
- Equal Opportunity Employer.
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This listing is sourced directly from Intellidyne's careers page and normalized into a canonical job model.