AXS
Service Desk Technician II
Frisco, TX · Mid · Full-time
No sponsorship$30k-$33kDetected 1 day ago
Account ManagementCustomer SupportTCP/IPCommunicationProblem Solving
About the role
- The Service Desk Tech II ensures efficient and effective resolution of issues across various technology domains, while promoting continuous improvement and adherence to ITIL service management best practices.
Responsibilities
- Respond to Corporate IT service requests within defined SLAs, delivering timely and effective technical support to end users-including executives and VIPs-via in-person, phone, chat, or email channels.
- Provide high-level customer service to all end users, with special attention to executive support needs
- Manage the deployment and configuration of endpoint devices in accordance with established procedures, while identifying and implementing improvements to software deployment and asset tracking.
- Create, maintain, and update standard operating procedures, service desk documentation, and internal knowledge base articles to support consistent and effective IT service delivery.
- Collaborate with cross-functional teams and external vendors to resolve escalated support cases and align technical solutions with business needs.
- Support the setup and maintenance of conference room technology, including audio/visual systems, video conferencing, and presentations.
- Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host
- reach beyond traditional boundaries to support the communities in which we operate
Requirements
- Proven ability to take ownership of complex issues, follow through on resolution, and coordinate with cross-functional teams or vendors as needed.
- Ability to work independently with minimal supervision while also contributing to team goals and shared responsibilities.
- Willingness and ability to participate in rotating on call schedule.
Nice to have
- Serve as the first escalation point for complex technical incidents and service requests, resolving issues independently or coordinating with internal teams and vendors as needed.
- Promote adherence to ITIL service management principles and contributes to the adoption of industry best practices.
- 2-4 years of experience in IT Support or related position
- Knowledge of Active Directory
- Experience with Mac setup/troubleshooting.
- Understanding of O365
- Understanding of Networking Concepts (TCP/IP, LAN/Wireless0
- Intermediate technical expertise in supporting, maintaining, and troubleshooting a wide range of hardware, software, and endpoint systems in both Windows and macOS environments.
Skills
- Participate in the evaluation, testing, and implementation of new technologies, tools, and IT processes.
Compensation
- Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.
Benefits
- Opportunities for learning and leveling up through training and education reimbursement.
Company info
- https://solutions.axs.com/careers/
- For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment.
- Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.
- We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway.
- You may be the right candidate for this or other roles.
- AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.
- More about AEG
- We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
- Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
- We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
- Our new Service Desk Tech II will be responsible for providing technical support to internal customers, responding to service desk requests within defined SLA's.
- Work with a team of problem solvers - We find the opportunities to help customers and pride ourselves on making it a positive experience.
- To learn more about our culture and values, visit: https://solutions.axs.com/careers/
Visa & Work Authorization
- Employer does not offer work visa sponsorship for this position*
This listing is sourced directly from AXS's careers page and normalized into a canonical job model.