Core Group Restorations
Claims Concierge
Austin, TX
Sponsorship not specifiedDetected 20 days ago
CRMCustomer SupportCommunicationAdaptabilityOrganizational Skills
About the role
- This person will be able to handle disputes diplomatically and will be a master of communication.
- Day-to-day tasks include assignment/claim intake via phone, email, and job management platforms, as well as data entry during an assignment's life cycle.
- Members of this team interface with a wide variety of high profile insurance carrier and commercial client teams and our network of property restoration service contractors.
Responsibilities
- Monitor and manage restoration projects in our claims portal and/or third-party software.
- Coordinate and collaborate with all internal departments.
Requirements
- Proven experience in task-oriented communication.
- Ability to communicate effectively and pivot between different systems.
- Intermediate to advanced proficiency in using computers and computer software, primarily Google Suite.
- Prior logistical experience with payment processing and communication Excellent organizational skills, accuracy, and attention to detail Initiative and ability to multi- task Additional
- Awareness of what is required for them to complete their job and what others require.
Nice to have
- PREFERRED - Prior experience with Property Insurance Claims.
- PREFERRED - Prior experience in property restoration or property insurance industries
Company info
- Answer phones, handle incoming calls, and place outgoing calls to adjusters, contractors, customers, and clients/adjusters.
- Able to effectively calm excited customers, use questioning to accurately identify the type and extent of problem, and describe the steps that will be taken.
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