EMC Insurance Companies
Senior Business Process Consultant
Remote in US · Senior
Work authorization required$100k-$138kDetected 30 days ago
LLMsProduct ManagementProject ManagementJiraStakeholder ManagementExcelLogisticsProcess ImprovementEMI/EMCLeadershipCommunicationProblem SolvingPublic SpeakingMicrosoft OfficeProperty & Casualty
About the role
- Works with assigned department/initiative to improve their understanding of process improvement and help them to follow the set guidelines and best practices.
- The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.
- All of our locations are tobacco free including in company vehicles.
Responsibilities
- Supports team members in the analysis, design, and development of their projects
- Collaborates with team members on projects that span across areas of responsibility
- Works with Strategic Analytics and/or other departments to develop metrics to demonstrate weaknesses or strengths of current processes and makes recommendations for improvements.
- Collaborates with people leader to review the status and processes of the BPM team projects. Makes recommendations to people leaders for changes to increase team efficiency and effectiveness
- Leads the creation and enhancement of complex and enterprise-wide business processes and initiatives, including initiatives that encompass multiple processes that are considered initiatives on their own
- Leads team members outside of Business Process Management in what their responsibilities are in conjunction to process improvement, and helps teams by resolving impediments that interrupt the flow of services
- Identifies and designs potential process, system changes, or workflow changes to support the needs of all impacted stakeholders and/or teams
- Collaborates with all stakeholders and teams to develop the needed process enhancements, supporting system functionality, and workflows
- Meets with stakeholders to gain support on future initiatives and ensure buy-in
- Develops metrics to demonstrate weaknesses or strengths of current processes and makes recommendations for improvements
Nice to have
- Bachelor's degree, preferably in insurance, business, logistics, process improvement or related field or equivalent relevant experience
- Ten years of experience in insurance business analysis, process or project management or related experience
- Experience with Agile and Waterfall methodology
- Business Process Management certification
- Advanced BPM certification preferred (e.g., CBPP, OCEB, Six Sigma Blackbelt, Lean).
- Experience with generative AI and its application in BPM preferred
- Experience with Business Architecture preferred
Skills
- Excellent knowledge of BPM methodologies such as Six Sigma, and Lean, with experience in implementing these at scale
- Excellent knowledge of a wide range of BPM tools, including automation, and AI-enhanced BPM platforms, for comprehensive process management
- Excellent knowledge of workflow modeling, design, and analysis
- Excellent knowledge of property and casualty insurance coverage options, terminology and trends
- Excellent analytical, problem-solving, and decision-making skills
- Strong proficiency with Microsoft Word, Excel, and PowerPoint
- Excellent written and verbal communication skills, including presentation skills
- Excellent attention to detail, organizational and multi-tasking skills
- Occasional travel; a valid driver's license with an acceptable motor vehicle report per company standards will be required if driving
Compensation
- The hiring salary range for this position will vary based on geographic location, falling within either of the following:
Benefits
- Serves as a business partner in identifying and suggesting effective changes in business processes to support business vision, objectives, and strategies
- Collaborates with people leader on the BPM department vision and roadmap, including building and managing product backlog, and developing a prioritization strategy that maximizes the value being delivered
Visa & Work Authorization
- Implements approved solutions in the departments that are utilizing process owners or citizen process developers to continue to improve the departments efficiencies
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This listing is sourced directly from EMC Insurance Companies's careers page and normalized into a canonical job model.