Observe.AI
Manager, AI Deployment
Remote-US · Full-time
Sponsorship not specified$150k-$165kDetected 1 day ago
Agentic AIOnboardingCustomer SupportLeadershipCollaborationProblem SolvingTime ManagementMentoring
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odds of building a lasting career here
33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
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About the role
- Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes.
- This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
- Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.
Responsibilities
- Team Leadership & Coaching: Manage, coach, and hold the AI Deployment team accountable for performance, growth, and professional velocity.
- Cross-Functional Collaboration: Partner with Sales, Product, and Engineering leaders to optimize service delivery frameworks, refine product feedback loops, and seamlessly resolve high-level customer escalations.
- Strategic Support: Guide your team through technical roadmaps and dependencies, and provide executive-level support during customer discovery sessions and solution design workshops.
- Executive Presence: Demonstrated ability to coordinate with cross-functional leaders, navigate ambiguity, set clear internal and external expectations, and professionally manage critical escalations.
- We seek to hire, develop, and retain talented people from all backgrounds.
Requirements
- 8+ years leading complex SaaS or AI implementations, specifically managing multi-stakeholder enterprise deployments, with a proven track record of previous team leadership experience.
- A proven track record of managing implementation portfolios and continuously optimizing and scaling customer onboarding processes.
- Domain Expertise:
Skills
- Portfolio Oversight:
- Process & Standards Excellence:
- Delivery & ROI Tracking:
- Cross-Functional Collaboration:
- Strategic Support:
- What You'll Bring To The Role
Compensation
- The base salary compensation range targeted for this full-time position is $150,000 - $165,000 annually.
- Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience.
- Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options).
- This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices.
Company info
- Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle-from handling customer conversations to supporting frontline teams and optimizing operations.
- Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
- Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.
- Why Join Us
- Lead a team of builders dedicated to accelerating time-to-value for our customers.
- As the Manager of the AI Deployment Team, you will manage the resource allocation and professional velocity of the deployment team, shaping implementation standards for high-performance delivery.
- In this role, you will transition from individual execution to strategic oversight, leading a team of high-performing Deployment Managers who own complex, enterprise-scale deployments of Observe.AI's platform.
- This role operates at the intersection of team leadership, AI innovation, enterprise transformation, and operational excellence, helping our customers adopt and scale Conversational AI to drive automation, efficiency, and exceptional customer experiences.
- Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale.
- The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle-from handling customer conversations to supporting frontline teams and optimizing operations.
- What You'll Be Doing
- Delivery & ROI Tracking: Track team performance, overall customer adoption metrics, and core implementation KPIs to set up customers for long-term platform success.
Equal opportunity
- Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.
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This listing is sourced directly from Observe.AI's careers page and normalized into a canonical job model.