Pennmedicine
Customer Service Representative
Wooster, OH, United States
Sponsorship not specifiedDetected 2753 days ago
Customer SupportUnityCommunication
About the role
- Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment?
- We would love for you to become a respected member of our team!
- As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company.
Responsibilities
- Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers.
- Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
Requirements
- Ability to comfortably sit for long periods of time
- Ability to resolve conflict and de-escalate tense situations
Skills
- Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrollment.
- Strong interpersonal skills
Compensation
- Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals.
- Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
Benefits
- Penn Medicine operates as a medical services company.
- The Company provides emergency medical care, medical schooling, hospitals, medical clinics, treatment facilities, primary care physicians, home medical care and hospice services.
Company info
- Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
- Provide customers with status reports on shipments, and help to package and ship products as needed.
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This listing is sourced directly from Pennmedicine's careers page and normalized into a canonical job model.