Zenlayer
Customer Success Partner (Mandarin Bilingual)
Diamond Bar, California
Sponsorship not specifiedDetected 35 days ago
Customer Success
About the role
- Act as a customer advocate by proactively identifying challenges, coordinating resources, and driving timely resolution of issues and escalations.
- Monitor customer satisfaction, gather feedback, and identify opportunities to improve service quality, operational effectiveness, and overall customer success.
Responsibilities
- Collaborate with global account teams to support long-term customer growth, retention, and strategic partnership objectives.
Requirements
- Experience in cloud computing, telecommunications, or related industries
- Experience in managing customer success programs, customer retention, and upselling strategies.
- Ability to analyze customer data and usage trends to identify areas of improvement.
Skills
- Zenlayer is the first massively distributed edge cloud provider, operating 300+ edge nodes across 70+ countries.
- With accolades including PTC "Best Networking Innovation", "Outstanding Cloud, Data Center, or Interconnection Company", and Inc.
- Zenlayer focuses on improving connections worldwide, all while nurturing a unique company culture that values service, growth, and trust.
Company info
- Serve as the primary regional point of contact for strategic customers, building trusted relationships with key stakeholders and ensuring a positive customer experience.
- Partner closely with customers and internal teams to support the successful delivery of services, projects, and ongoing operational initiatives.
- Facilitate effective communication and alignment between customers' local teams, customer headquarters, and our global organization.
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This listing is sourced directly from Zenlayer's careers page and normalized into a canonical job model.