Northwestern Mutual
Advanced Technology Support Consultant
Franklin, WI, United States · Full-time
Sponsorship not specifiedDetected 3251 days ago
Customer SupportResearch
About the role
- We believe relationships are built on trust.
- Our business is about helping people secure their financial futures, and that starts with putting people first - our clients, our employees and our field representatives.
Responsibilities
- Be able to jump headfirst into level 1 and 2 support calls to learn about our technical environment. Quickly develop relationships across the Service Desk and ask appropriate questions/do research to effectively construct solutions to more complex issues
- Develop an understanding of all areas of our Service Desk while shifting between call and escalation work, as needed, by the business to accomplish goals.
- Be seen as a developing leader in the technology space.
- Be able to deftly move between assignments at the Service Desk, providing technical guidance across the team. Be able to handle our most complex issues and challenging clients. Develop and implement changes on a regular basis that improve the client experience
- Initiative and motivation, including willingness to seize opportunities to identify, independently drive and implement process/service improvement and innovation
Requirements
- Associates Required
- Advanced knowledge in computer, mobile device hardware, and software trouble-shooting including proficiency in using software support tools
- Keen attention to detail including proficiency in clear and understandable ticket documentation
Skills
- That our lives and our work matter.
- These beliefs launched our company nearly 160 years ago.
- Northwestern Mutual is known for financial strength.
- Come grow with us.
Benefits
- Includes exemplifying a professional image that supports the vision of future service, and the ability to provide multi-channel support in a rapidly changing technology environment.
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This listing is sourced directly from Northwestern Mutual's careers page and normalized into a canonical job model.