Cvs Shared Services Resources LLC

Senior Client Support Representative

Work at Home, Texas, United States · Senior · Full-time

Sponsorship not specified$19k-$42kDetected 42 days ago

LeadershipCommunication

About the role

At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
This position plays a vital role in shaping the experience of both internal staff and external clients by ensuring timely and accurate dissemination of information in a dynamic, team-oriented environment.
Prepare monthly meetings for department focused on upskill training the department.

Manage and maintain department training programs, including new hire onboarding.
Collaborate with department leaders to identify and address training gaps.
Update and maintain training curricula to ensure relevance and accuracy.
Proactively recommend and implement changes to training programs as needed.
Develop appropriate documentation for work processes, such as job aids, work instructions, quick reference guides, and simulations.
Create and send colleague-level and leader-level communications as needed for system enhancements and other changes that impact new hire curricula and resources.
Support cross-departmental projects by providing training expertise and ensuring smooth integration of new processes or tools.

2-years of experience in production in Client Support as a Client Support Representative II or III.
Proficiency in tracking and analyzing data to inform decisions.
Verifiable High School diploma or GED is required.
Step in to facilitate leadership and trainer development courses as required.

$18.50 - $42.35 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future.
Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience.
Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Organizes continuous learning and professional development opportunities to help department stay updated on changes in the Prescription benefits industry.
Supports via communication modules, desk drops, regarding changes in the Prescription benefits industry to expand the knowledge and skillset of supporting teams.
Additional details about available benefits are provided during the
application process and on Benefits Moments.

our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.
They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

This listing is sourced directly from Cvs Shared Services Resources LLC's careers page and normalized into a canonical job model.