Cvs Shared Services Resources LLC

Cvs Shared Services Resources LLC

Senior Client Support Representative

Work at Home, Texas, United States · Senior · Full-time

Sponsorship not specified$19k-$42kDetected 133 days ago
Project ManagementExcelResearchLeadershipCommunicationProblem SolvingMicrosoft Office

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

287 transfer filings in the last year, covering 287 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
  • This position plays a vital role in shaping the experience of both internal staff and external clients by ensuring timely and accurate dissemination of information in a dynamic, team-oriented environment.
  • Prepare monthly meetings for department focused on upskill training the department.

Responsibilities

  • Manage and maintain department training programs, including new hire onboarding.
  • Collaborate with department leaders to identify and address training gaps.
  • Update and maintain training curricula to ensure relevance and accuracy.
  • Proactively recommend and implement changes to training programs as needed.
  • Develop appropriate documentation for work processes, such as job aids, work instructions, quick reference guides, and simulations.
  • Create and send colleague-level and leader-level communications as needed for system enhancements and other changes that impact new hire curricula and resources.
  • Support cross-departmental projects by providing training expertise and ensuring smooth integration of new processes or tools.

Requirements

  • 2-years of experience in production in Client Support as a Client Support Representative II or III.
  • Adept at problem solving and decision-making skills Experience working in a production environment.
  • Proficiency in tracking and analyzing data to inform decisions.
  • Step in to facilitate leadership and trainer development courses as required.

Nice to have

  • College degree / Technical Certifications preferred.
  • Our people fuel our future.
  • Our Work Experience is the combination of everything that's unique
  • Verifiable High School diploma or GED is required.
  • Anticipated Weekly

Compensation

  • $18.50 - $42.35 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
  • The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
  • This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
  • Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Benefits

  • We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience.
  • Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
  • The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
  • Organizes continuous learning and professional development opportunities to help department stay updated on changes in the Prescription benefits industry.
  • Supports via communication modules, desk drops, regarding changes in the Prescription benefits industry to expand the knowledge and skillset of supporting teams.
  • Additional details about available benefits are provided during the
  • application process and on Benefits Moments.

Company info

  • our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
  • Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.
  • They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
  • Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
  • Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
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This listing is sourced directly from Cvs Shared Services Resources LLC's careers page and normalized into a canonical job model.