Porch Group
Technical Support Specialist, IRE
CO Remote, CO
Sponsorship not specifiedDetected 28 days ago
ExcelRecruitingCustomer SupportProblem SolvingMicrosoft OfficeUnderwriting
About the role
- The ideal candidate is a self-starter with excellent creative problem-solving skills.
- Our company produces several software-as-a-service (SaaS) solutions and caters, among others, to the Property Inspection business supporting users all over North America, AU, NZ, UK and more via our Internet-based tool suite.
- Your responsibilities will include troubleshooting issues customers are having, working with them to find a solution, and walking the customer through the steps they need to take in order to correct the issue.
Responsibilities
- Technical Support Specialist
- What You Will Bring As A Technical Support Specialist
Requirements
- 2+ years of experience in a technical support role
- General understanding of the troubleshooting process and the ability to outline your approach.
- Experience troubleshooting desktop applications.
- The ability to type 50+ Words per Minute.
- Ability to switch effectively between different types of work.
Skills
- Excellent conflict management and de-escalation skills.
Compensation
- COP 3,479,000.00 - 3,653,000.00 salary per month
- Submit your application below and our Talent Acquisition team will be reviewing your application shortly!
- If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews.
- What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
Company info
- Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes.
- We offer differentiated products and services, with homeowners insurance at the center of this relationship.
- We are looking to build a truly great company and are JUST GETTING STARTED.
- The future is bright for the Porch Group, and we'd love for you to be a part of it as a Technical Support Specialist
- We are a fast-paced software company seeking a technical support customer service representative.
- This is a work from home position and a customer-facing role, and your day-to-day will involve working directly with customers to provide live support via phone, chat, and email.
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This listing is sourced directly from Porch Group's careers page and normalized into a canonical job model.