Voya Services Company

Voya Services Company

Desktop Onsite Technical Support

MA-Boston, 121 Seaport Blvd · Mid · Part-time

Sponsorship not specified$85k-$106kDetected 6 days ago
Incident ResponseProcurementPerformance ManagementCustomer SupportCommunicationCollaborationProblem SolvingCritical ThinkingCompTIA

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odds of building a lasting career here

50Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 71%

Of 7 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 510 days.75% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • We are looking for a detail-oriented and customer-focused Solutions Engineer to join our Employee Tech Services team.
  • You will be responsible for resolving technical issues, supporting operational excellence, and ensuring seamless end-user experiences across hardware, software, mobile, and AV systems.

Responsibilities

  • Maintain and update service tickets in alignment with SLA and KPI targets.
  • Deliver white-glove deskside support, ensuring attentive, high-quality service for all staff.
  • Support the deployment of software releases, patches, and system upgrades across end-user devices.
  • Collaborate with cross-functional IT teams and share knowledge with peers.
  • Support standard change, release, and problem management processes.
  • Ability to learn, grow, and develop within the role and the organization.
  • In this role, you will deliver white-glove, deskside IT support services to staff in a dynamic financial services environment.
  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.

Requirements

  • Familiarity with ITIL processes: Incident, Problem, Change, and Release Management.
  • Experience in a financial services or managed services environment.
  • Familiarity with performance management and capacity planning.

Nice to have

  • Troubleshoot and resolve issues related to hardware, software, network access, and user credentials.
  • Assist with office moves, tech refreshes, and infrastructure buildouts.
  • Participate in IT asset lifecycle activities including procurement, inventory, and disposal.
  • Assist with incident response and contribute to root cause analysis as needed.
  • Bachelor's degree or 2-4 years of relevant IT experience.
  • Experience supporting Windows OS, Microsoft 365, Active Directory, and enterprise collaboration tools.
  • Experience with IT Asset Management (ITAM) tools and practices.
  • Strong communication, interpersonal, and problem-solving skills.

Skills

  • Business Acumen:
  • Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility:
  • Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
  • Learn more about Critical Skills
  • Equal Employment Opportunity
  • Voya Financial is an equal-opportunity employer.
  • Reasonable Accommodations
  • Voya is committed to the inclusion of all qualified individuals.
  • Misuse of Voya's name in fraud schemes

Compensation

  • Compensation Pay Disclosure:

Benefits

  • Health, dental, vision and life insurance plans
  • Voya Retirement Plan - employer paid cash balance retirement plan (4%)
  • Tuition reimbursement up to $5,250/year
  • Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
  • Learn more about Voya benefits (download PDF)

Company info

  • We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued.
  • Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
  • That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
  • At Voya, we have identified the following critical skills which are key to success in our culture:

Equal opportunity

  • Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
  • As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations.
  • If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Visa & Work Authorization

  • Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation
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This listing is sourced directly from Voya Services Company's careers page and normalized into a canonical job model.