New Relic

Technical Success Manager

San Francisco, California, USA · Staff+

No sponsorship$87k-$109kDetected 49 days ago

Data AnalysisOnboardingCollaboration

About the role

Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience.
Estimated On-Target Earnings Range $87,464 - $108,864 USD Fostering a diverse, welcoming and inclusive environment is important to us.
We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day.

plan and proactively drive consumption and usage across customer accounts.
Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions
design and execute Mutual Activity Plans tied to Value/Outcomes
build strong connections with technical stakeholders, understand their challenges and goals, and advocate for them within New Relic
build productive internal/external working relationships
Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions; design and execute Mutual Activity Plans tied to Value/Outcomes; assist in the creation of materials, installing agents, basic instrumentation in the UI, and overall best practice configurations in the New Relic Platform.
This role is eligible for a commission plan (as defined in the sales incentive plan document).

keep users informed about new features and enhancements and provide refresher training to ensure continued proficiency and satisfaction
Employer will accept a Bachelor's degree in Computer Science, Information Systems, or related field
2 years of experience in the job offered or in a computer science-related occupation.

Estimated On-Target Earnings Range $87,464 - $108,864 USD Fostering a diverse, welcoming and inclusive environment is important to us.
The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position.

Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices
Engage proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly
Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices; monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels; plan and proactively drive consumption and usage across customer accounts.
Engage proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly; build strong connections with technical stakeholders, understand their challenges and goals, and advocate for them within New Relic; work collaboratively with SC or AE, heading up or supporting enablement engagements, field instrumentation or digital tracks.

This listing is sourced directly from New Relic's careers page and normalized into a canonical job model.