Cdw
Engineer-Mgd Svcs - NetApp
Remote – USA
Sponsorship not specified$69k-$106kDetected 31 days ago
LinuxIncident ResponseProject ManagementSalesAccount ManagementProcurementCustomer SuccessCustomer SupportResearchCommunicationProblem SolvingTime Management
About the role
- virtualized systems, database systems, and security tools.
- This position will focus on the operational stability and maintenance of virtualized and physical infrastructure in customer and/or hosted data center environments.
- Salary ranges may be subject to geographic differentials
Responsibilities
- Provide implementation, upgrades, tuning, back-ups, restores, user management and other technical support services to Managed Services clients to meet their business needs.
- Understand and deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.
- Participate and lead various client projects intended to continually improve/upgrade technology infrastructures.
- Review, create and execute test plans to meet project requirements for assigned components.
- Design, plan and implement solutions using the latest technology.
- Provide high quality content deliverables using the appropriate document templates.
- Ensure solution is implemented as designed to the customer's satisfaction and approval.
- Perform scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc.).
- Communicate with Engineering Manager on all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
- Collaborate and support cross-functionally with Customer Success, Project Management, R&D, and Sales.
Nice to have
- Bachelor's degree and 3 years in applicable Storage Solution
- NetApp Certified Data Administrator (NCDA) or equivalent preferred or obtain within 1 year.
- Understanding of NAS environments
- user/group resolution, identity mapping, and permissions enforcement.
- Experience with SnapMirror.
- Experience with customer service, requirements gathering, problem-solving, and crisis escalation.
- Strong organization, analytical, and communication skills (verbal and written).
- Self-sufficient, team-oriented, and able to mentor peers.
Compensation
- $69,000 - $106,380 depending on experience and skill set
- Annual bonus target of 10% subject to terms and conditions of plan
- Salary ranges may be subject to geographic differentials
Benefits
- overview: https://cdw.benefit-info.com/
- CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada.
- To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime.
Company info
- A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments.
- Provide detailed and effective communication to internal and external customers.
- Respond to all customers professionally and courteously and relays any customer questions or concerns to manager.
Equal opportunity
- CDW is an equal opportunity employer.
This listing is sourced directly from Cdw's careers page and normalized into a canonical job model.