Decagon

Decagon

Senior Agent Product Manager, Healthcare

New York City · Senior · Full-time

Sponsorship not specified$200k-$285kDetected 67 days ago
Agentic AIComplianceProduct ManagementAccount ManagementCustomer SuccessHIPAAPublic HealthLeadership

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odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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H-1B wage level

the lottery is wage-weighted — each level is one more entry

Level IV · 4×
Level I$66,9141 entry
Level II$99,8402 entries
Level III$132,7463 entries
Level IV$165,6724 entries

This range already reaches Level IV — the maximum four lottery entries.

DOL prevailing wage, 2026-27 wage year · Computer Occupations, All Other (15-1299) · New York-Newark-Jersey City, NY-NJ. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.

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About the role

  • You will be among the first dedicated healthcare Agent PMs on the team, working alongside Healthcare product and GTM leadership to author our healthcare roadmap and strategy.
  • It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder.
  • This is a senior individual contributor role.

Responsibilities

  • We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
  • You'll partner with Strategic Account Directors, Agent Strategy Managers, and Agent Deployment Engineers to scale agents in production and grow them into core infrastructure for how the customer runs.
  • If you've ever wanted to build the solution instead of hand off the recommendation, this role was designed for you.
  • Own the trust posture on your accounts - PHI handling, consent, escalation to licensed clinical staff, guardrails on what an agent may and may not say, and the audit and compliance evidence that security review will ask for.
  • Direct Agent Deployment Engineers and partner teams to deliver at scale while you stay accountable for the outcome.
  • A builder's instinct. You want to design and build the actual solution, not just diagnose the problem or manage someone else who builds it.

Compensation

  • These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
  • We proudly offer the following benefits for our full-time employees:
  • Decagon is hiring a Senior Agent Product Manager, Healthcare to own the delivery, adoption, and expansion of AI solutions for our healthcare customers across Payer, Provider, Pharmacy, Labs, and Life Sciences.
  • These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Company info

  • When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool.
  • They are buying a transformation of how their customers experience their brand, end to end.
  • Agent Product Managers are the people they trust to make that transformation real.
  • Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience.
  • You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on.
  • You hold that relationship from the first pre-sales conversation through the life of the account.
  • The work compounds in a way most roles don't.
  • Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows.
  • Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
  • These are the largest, most complex enterprises in the market.
  • The ones that require deep customization, real judgment, and a partner who can operate at the highest level.
  • This is not a standardized implementation role, and it is not an account management or customer success role.
  • Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
  • Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.
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This listing is sourced directly from Decagon's careers page and normalized into a canonical job model.