tpreducationllc
Customer Success Specialist
New York, NY; Remote, US
Sponsorship not specifiedDetected 22 days ago
CSSProject ManagementCustomer SuccessAccount RetentionCommunicationMicrosoft Office
About the role
- About The Princeton Review The Princeton Review is a leading tutoring, test prep, and college admission services company.
- The Princeton Review is headquartered in New York, NY.
- Follow the company on LinkedIn, YouTube and Instagram.
Responsibilities
- Cultivate and maintain consistent relationships with primary program contacts, and other key stakeholders in coordination with other CS and Instructional colleagues.
- Prepare and deliver customized reports that demonstrate program value, outcomes, and impact.
- Consult with institutional partners on best practices for promoting awareness, participation, and student success.
- Partner with the Customer Success Manager to support key partnerships and provide day-to-day support, reporting, and administrative needs.
- The CSS's primary focus will be working with assigned partners to deploy and support On-Demand tutoring solutions (powered by Tutor.com) for smaller clients and supporting key accounts with a Customer Success Manager.
Requirements
- Be a creative, collaborative thinker with an ability to learn new things, assess problems and quickly identify proactive solutions.
- Demonstrate computer proficiency including Microsoft Office and understanding of internet services.
Benefits
- Interested in working with educational partners across the country to support students in achieving their academic goals?
- We are proud to partner with thousands of institutions in providing educational services to learners in their communities and supporting their missions of promoting opportunity and equity through access.
- We are looking for exceptional candidates passionate about customer success and educational technology to support our institutional partnerships.
- Analyze client usage reports to identify trends and track client health and performance.
- Have achieved a bachelor's degree and 1-3+ years' work experience in an education-related field.
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