Unilever
Associate Director, HRBP Customer Operations North America
Hoboken US HQ · Director
Sponsorship not specified$146k-$219kDetected 5 days ago
Performance ManagementLeadershipCommunicationProblem Solving
About the role
- Operating within a large and complex North America market, the role is instrumental in connecting global Customer Operations priorities with local execution.
- It plays a critical role in stabilizing performance while enabling transformation at scale.
- Because here, we don't just hire for jobs.
Responsibilities
- Partner with Customer Operations NA leadership to translate business priorities into a targeted HR agenda with a people-first mindset
- Drive organization design aligned to business priorities and operating model evolution
- Lead workforce planning to ensure the right skills, roles, and capacity are in place
- Lead talent and succession planning to ensure strong pipelines for critical roles
- Support development and retention of high-performing and high-potential talent
- Drive engagement actions aligned to regional context and business priorities
- Drive adoption of new ways of working across the NA organization
- Partner with leaders to manage change impact, communication, and engagement
- All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
Skills
- Provide strategic advice on organization effectiveness, workforce planning, and leadership capability
- Enable delivery of productivity, service, and transformation goals
- Organization Design & Workforce Planning
- Identify and address capability gaps, including future-ready skills
- Drive robust performance management, including calibration and differentiation
- Build a high-performance, accountability-driven culture
- Strengthen leadership effectiveness and team dynamics
- Transformation & Change Management
- Lead the people agenda for key transformation initiatives
- Ensure transformation is delivered with clear linkage to business outcomes and people impact
- Ensure compliance with global HR policies, reward frameworks, and governance standards
- Leverage data and insights to inform decision-making and track performance outcomes
Compensation
- The pay range for this position is $146,200 to $219,400.
- Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.
- Long-Term Incentive (LTI): This position is LTI eligible.
Benefits
- Unilever employees are eligible to participate in our benefits plan.
- Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
- If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com.
Company info
- At Unilever, inclusion is at the heart of everything we do.
Equal opportunity
- Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.
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This listing is sourced directly from Unilever's careers page and normalized into a canonical job model.