USAA
Senior Auto Adjuster - Complex Non-Injury
Colorado Springs Campus · Senior
No sponsorship$56k-$95kDetected 30 days ago
NegotiationValuationCustomer SupportCommunicationProblem SolvingProperty & Casualty
About the role
- As a dedicated Complex Auto Adjuster, you will adjust highly complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations.
- Within defined guidelines and framework, responsible to adjust highly complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations.
Responsibilities
- Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.
- Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
- Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
- Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Requirements
- 2 years of customer service experience.
- 1 year of experience handling low to moderately complex auto non injury liability claims.
- Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills.
- Ability to organize, analyze, and effectively determine risk and appropriate response.
- Successful completion of a job-related assessment may be required.
- Bachelor's degree
- 1-2 years recent multi-vehicle claims liability to include comparative negligence
Skills
- USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
- Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.
- This position will be based in our Colorado Springs, CO Campus locations only.
- Relocation assistance is not available for this position.
Compensation
- You are paid within the salary range based on your experience and market data of the position.
- The actual salary for this role may vary by location.
- Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
- The salary range for this position is: $56,240.00 - 94,910.00
- Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
Benefits
- Additionally, our career path planning and continuing education assists employees with their professional goals.
- For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
- Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
- Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- Experience determining auto liability coverage.
Equal opportunity
- Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- USAA is an Equal Opportunity Employer.
Visa & Work Authorization
- USAA does not provide visa sponsorship for this role.
This listing is sourced directly from USAA's careers page and normalized into a canonical job model.