SHEIN
Seller Onboarding Specialist
Los Angeles · Senior · Full-time
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About the role
- We're seeking a full-time Seller Onboarding Specialist for our Los Angeles-based corporate office.
- Answer seller questions, resolve issues, and ensure that sellers understand and adhere to SHEIN's policies and procedures.
- Performance Management: Monitor and evaluate seller performance to ensure that they are meeting SHEIN's performance standards.
Responsibilities
- Seller Support: Provide guidance and support to sellers during the onboarding process. Answer seller questions, resolve issues, and ensure that sellers understand and adhere to SHEIN's policies and procedures.
- Performance Management: Monitor and evaluate seller performance to ensure that they are meeting SHEIN's performance standards. Provide guidance and support to sellers to improve their performance and meet SHEIN's standards.
- Process Improvement: Identify areas for process improvement and implement changes to streamline the onboarding process and improve the seller experience.
Requirements
- Bachelor's degree in business, operations, or a related field, or equivalent experience.
Nice to have
- Bilingual in Mandarin is highly preferred.
- Experience working with international teams is a plus.
- Company-Paid Basic Life/AD&D insurance
- Employee Assistance Program
- Business Travel Accident Insurance
- 401(k) Savings Plan with discretionary company match and access to a financial advisor
- Employee discounts
Skills
- Strong communication and interpersonal skills.
Compensation
- Annual Holiday Party
Benefits
- Healthcare (medical, dental, vision, prescription drugs)
- Health Savings Account with Employer Funding
- Flexible Spending Accounts (Healthcare and Dependent care)
- Company-Paid Short-Term and Long-Term Disability
- Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
- Vacation, paid holidays, floating holiday and sick days
- Free gym access (available at select locations)
This listing is sourced directly from SHEIN's careers page and normalized into a canonical job model.