Via
Customer Support Agent
Fort Worth, TX
Sponsorship not specifiedDetected 6 days ago
ExcelCustomer SupportCollaboration
About the role
- Via is using technology to transform transportation around the world.
- From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.
- You will also help with many other types of tickets and tasks based on business needs. **This is an in-person position.
Responsibilities
- Build strong cross-functional relationships across various Via teams and offices and external partners
- Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.
- As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations.
- You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services.
Requirements
- An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
Compensation
- Final salary will be determined by the candidate's experience, knowledge, and skills.
Benefits
- Salary reflected does not include equity or variable pay, where applicable.
- We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.
Company info
- 3:30am
- 12pm CT
- 12pm
- 8:30pm CT
- 2pm
- 10:30pm CT
- Successful completion of a drug test is necessary for employment
Equal opportunity
- Via is an equal opportunity employer.
This listing is sourced directly from Via's careers page and normalized into a canonical job model.