Trinity Partners
Associate Director of Client Success – Launch Accelerator
East Norriton, PA, USA · Director
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About the role
- We're committed to bringing passion and customer focus to the business.
- Trinity Life Sciences is hiring a Client Success Associate Director within the Digital and AI Solutions group.
- This role is a unique opportunity to help clients bring therapies to market faster by using cutting-edge technology.
Responsibilities
- Understand and develop best practice ways of working within Launch Accelerator taking into account real world experience.
- Lead structured onboarding for new clients, ensuring teams understand Launch Accelerator's core functionality, workflows, reports & dashboards, and collaboration features.
- Train cross-functional stakeholders and support adaptation for various launch models.
- Act as day -to-day point of contact for client questions and tech support.
- Proactive client support through regular meetings to gain feedback, share updates and s trengthen alignment and communication.
- Capture client feedback and collaborate with product teams to advocate for clients and help strengthen our value pipeline of new capabilities.
- Support testing of new features.
- Own Support Materials and Onboarding Toolkits
- Ensure training and support materials are continuously updated to help clients maximize the value of Launch Accelerator.
- Translate feedback into product enhancement suggestions /requirements and collaborate with Product Management for prioritization and inclusion in the roadmap
Requirements
- 5+ years p harma/ biotech experience with exposure to launching new product s a nd or PMO experience in life sciences
- Required:
- 3+ client-facing experience supporting SaaS product adoption, growth and usage
- Strong project management and communication skills with client facing representation
- SaaS, digital transformation experience
- Preferred:
- Direct experience participating and/or leading one or more launches in life sciences
- Exposure and familiarity with project management principals and tools that are used to drive large scale, multi-year projects
- Proclivity for selling and inspiring interest in technology
- Company Culture
- At Trinity, our culture is grounded in collaboration, accountability, innovation, and a deep commitment to client success. We work cross ‑ functionally, continuously improve, innovate with purpose, and foster respect and inclusion.
Compensation
- Trinity's salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications,
Company info
- At Trinity, inclusion and engagement are at the heart of how we work and grow together.
This listing is sourced directly from Trinity Partners's careers page and normalized into a canonical job model.