Aig

Complaints and Disputes Officer

GA-Atlanta

Sponsorship not specifiedDetected 16 days ago

NegotiationCommunicationCollaborationProblem SolvingTime ManagementOrganizational SkillsUnderwriting

About the role

The Complaints and Disputes Officer role offers the successful candidate the opportunity to step into or further their complaints management career.
You will have the opportunity to operate within a complex and diverse complaint environment and learn about AIG's global business operations, particularly as it relates to our Claims and Underwriting processes.
You will be responsible for managing the dispute resolution processes across multiple countries, as well as drawing insights from the cases to identify lessons learned and to make sure we continue to listen, act and learn.

Review, manage and resolve simple to complex disputes from start to finish in accordance with all applicable in country laws and regulations, including referrals from the relevant arbitration services.
Drive service excellence by adhering to, and exceeding, regulatory timeframes as they relate to the management of complaints.

1+ years of dispute resolution experience preferably in the insurance industry.
Effective and efficient decision making and time management skills, with the ability to work unsupervised and under tight deadlines.
Good organizational skills and ability to handle multiple tasks simultaneously.
Understanding of our products, with a keen eye for detail and ability to follow process, meet deadlines and manage competing priorities.
Excellent communication skills, both verbally and written.
Ability to manage complex matters confidently and calmly.
Strong computer/multiple systems literacy is essential.
A working understanding of complaint handling regulatory requirements.
Strong negotiation and problem-solving skills.
Ability to manage conflicting priorities in a timely, efficient and risk-aware manner.
Process orientated to implement change and continuously review and identify process improvements to gain efficiencies.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters

Ensure fair and equitable outcomes for our customers in handling all complaints is critical.
Build AIG's relationships with customers, internal and external stakeholders, including regulator bodies/arbitrators.

This listing is sourced directly from Aig's careers page and normalized into a canonical job model.