Frank AND Eileen

Ecommerce Customer Care Specialist

Los Angeles, CA · Contract

Sponsorship not specifiedDetected 22 days ago

ERPCustomer SupportShopifyCommunicationTime Management

About the role

Frank & Eileen is looking for an Ecommerce Customer Care Specialist to join our team.

You will work across omnichannel platforms to resolve customer inquiries, build relationships, and represent Frank & Eileen with warmth and professionalism in every interaction.
Maintain reporting, tracking, and systems.

Working knowledge of: Microsoft OS, Shopify, Full Circle (or other ERP system), and all social media platforms.
Ability to think outside the box and question everything, with a keen eye for detail.
Compensation Range of $26-$28 per hour This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the contractor.

Named in honor of Audrey's beloved Irish grandparents, the brand has grown slowly and intentionally into a woman-owned, woman-led leader in sustainability and slow fashion.
Frank & Eileen achieved B Corp certification in 2020 and continues to hold the highest score for any woman-owned, globally recognized apparel brand in the United States.
After seventeen years of steady growth through wholesale partnerships and direct-to-consumer e-commerce, Frank & Eileen recently opened its first US flagship store-an Irish country house on Madison Avenue, NYC.
The Role Frank & Eileen is looking for an Ecommerce Customer Care Specialist to join our team.
This is a customer-facing role for someone who is personable, detail-oriented, and genuinely passionate about delivering an elevated, on-brand experience at every touchpoint.
The ideal candidate brings prior experience in luxury or DTC customer service, a strong understanding of ecommerce and retail operations, and a natural ability to balance efficiency with a personal touch.
Work hand-in-hand with current customer service team members, ensuring excellent customer relations across high volume omnichannel platforms.
Be highly personable and hold conversations with all types of clientele, leaving them with a personalized customer service experience.

Identify and grow relationships with VIP customers, with personalized service and individual outreach.

This listing is sourced directly from Frank AND Eileen's careers page and normalized into a canonical job model.