Southwest Airlines
Operations Agent - KOA
Kalaoa, Hawaii, United States of America
Work authorization requiredDetected 3 days ago
Customer SupportLeadershipCommunication
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odds of building a lasting career here
27Risky
Cap-exempt (no lottery)0
Sponsors this role42
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 21 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card intent detected
Southwest Airlines Co. obtained a prevailing wage determination for Software Developers in Dallas, TEXAS on 2026-06-10. No matching green-card filing appears in our data yet. The determination expires in 1 day (2026-09-07), and a green-card filing must follow before then or the employer starts over.
Green-card follow-through: 55%
Of 20 labor certifications old enough to have been used, 9 expired without the employer filing the next step. Median time from filing to decision: 519 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the ISLAND of Hawai'i (Big Island).
- (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the Operations Agent position at KOA within the last 12 months.***
- Pay of $21.01 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position.
Responsibilities
- files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
- Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure
- Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
- May perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQ
- May perform other job duties as directed by Employee's Leaders
Requirements
- Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
- Must be able to lift and move items of 70 pounds and/or more
- Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
- Must be able to carry heavy items up and down jetway stairs
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Foreign language skills are desirable, but not required
- Arranges for fueling of aircraft as required
Nice to have
- Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions
Compensation
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
Benefits
- Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings**
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents
- Southwest offers health plan coverage options that start from the first day of employment.
- You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
- Benefits you'll love:
Company info
- Ground Operations
- Our Company Promise
- We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.
- Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines.
- Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
- You'll help Customers board, check flight details like weight and balance, and talk with other airport Teams to keep things running smoothly.
- Every day, you'll help our flights stay on schedule and make sure our Customers feel cared for and our Crews have what they need.
- Provides friendly service to and maintains positive relationships with all internal and external Customers
- Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
- Operates boarding bridge, coordinates boarding and deplaning Customers
- Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.
Visa & Work Authorization
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
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This listing is sourced directly from Southwest Airlines's careers page and normalized into a canonical job model.