Blank Metal
Account Leader
Minneapolis, MN
Sponsorship not specifiedDetected 40 days ago
Agentic AIHubSpotAccount ManagementCadenceLeadership
About the role
- A meaningful part of Blank Metal's growth comes from the clients who already shipped production AI with us and want to do more.
- You're the person clients call when something's working and they want more of it, and the person who sees what's possible before they ask.
- This is a hands-on role for someone who can sit with an engineer one hour and a CFO the next, and who measures success in production systems and expansion revenue, not meetings booked.
Responsibilities
- You'll own a book of existing accounts and grow it.
- That means staying close to the work our teams ship, spotting where AI can solve the client's next problem, and building the trust that turns one project into the next three.
- You'll build the AI-native account workflows that let a lean team manage deep relationships at scale.
- Partner with delivery teams to scope follow-on work realistically, and with marketing to turn client wins into stories that drive the next ones.
- you build structure where there isn't any, and you'd rather own a number than manage a process.
- Own a portfolio of existing client accounts and a quota for expansion revenue: identify, scope, and close follow-on engagements that deepen each relationship.
- Sit close to delivery: understand what each team is building, translate it into outcomes the client's leadership cares about, and turn shipped work into the case for what's next.
- We're a startup, so you'll build this function, not inherit it.
Benefits
- Track relationships, expansion pipeline, and account health in HubSpot and Notion, and run a disciplined cadence of check-ins, business reviews, and renewal conversations.
- Conceive and ship AI agents that automate account workflows: expansion-signal detection, account health scoring, renewal tracking, and client communications.
- Own your numbers: expansion revenue, net revenue retention and account health, and build the tooling that makes them visible in real time.
- Self-directed and entrepreneurial: you build structure where there isn't any, and you'd rather own a number than manage a process.
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