Vivid Seats

Vivid Seats

Expedited Resolutions Associate

Coppell, TX

Sponsorship not specifiedDetected 19 hours ago
Customer SupportUnityCommunicationCollaborationProblem Solving

About the role

  • As an Expedited Resolutions Associate, you will serve as a front-line representative of the Vivid Seats brand, managing inbound customer interactions across multiple channels.
  • You will play a key role in ensuring a seamless customer journey - from purchase through event entry - while also supporting order monitoring and escalated resolutions.
  • How your role contributes to the success of Vivid Seats:

Responsibilities

  • This role offers opportunities to grow into specialized areas, including support for initiatives like Game Center and other fan engagement experiences.
  • Build trust and loyalty by resolving customer inquiries with empathy, accuracy, and efficiency
  • Maintain accurate documentation and follow processes to ensure operational consistency and efficiency
  • Collaborate cross-functionally to resolve complex issues and improve internal workflows
  • Support fan engagement initiatives, including Game Center and trivia experiences, to deepen customer connection with the brand
  • Perform core responsibilities comfortably on your own.
  • Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.

Company info

  • Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
  • We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.
  • The Opportunity: As an Expedited Resolutions Associate, you will serve as a front-line representative of the Vivid Seats brand, managing inbound customer interactions across multiple channels. This role is primarily focused on delivering exceptional service experiences, supporting customers across partner channels, concierge-style engagements, and core marketplace interactions.
  • You will play a key role in ensuring a seamless customer journey - from purchase through event entry - while also supporting order monitoring and escalated resolutions. This role offers opportunities to grow into specialized areas, including support for initiatives like Game Center and other fan engagement experiences.
  • Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love.
  • We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections.
  • Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage.
  • To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.
  • We believe in harnessing emerging technology to power performance and unlock creativity.
  • As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.
  • The Opportunity: As an Expedited Resolutions Associate, you will serve as a front-line representative of the Vivid Seats brand, managing inbound customer interactions across multiple channels.
  • This role is primarily focused on delivering exceptional service experiences, supporting customers across partner channels, concierge-style engagements, and core marketplace interactions.
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This listing is sourced directly from Vivid Seats's careers page and normalized into a canonical job model.