Rctsglobal Com

Mango -Product Manager - Comm and AI

Remote, USA

Sponsorship not specifiedDetected 259 days ago

API DevelopmentNLPAgentic AIComplianceProduct ManagementProduct StrategyAgileCRMCustomer SuccessVoIPHIPAAEHR/EMRCommunicationCollaboration

About the role

You will be responsible for defining the future state of how patients connect with both human employees and AI agents.
This includes ensuring all communication channels (Voice, SMS, MMS, WhatsApp) are intelligently routed and that both human and AI agents have the necessary context (e.g., patient information) to act effectively during the interaction.

Conversational Experience Design: Own the complete flow of an interaction, whether it begins via voice call, text, or social messaging.
Design the logic and requirements for intelligent routing that decides whether an interaction is best handled by an internal employee or a dedicated AI agent.
Drive the product development for AI capabilities, including natural language understanding (NLU), dialogue management, sentiment analysis, and seamless handoffs between AI and human agents.
Product Delivery & Execution: Manage the full product lifecycle from ideation and requirements gathering to launch, adoption, and iteration.
Partner closely with the Engineering teams (Voice, Messaging, and AI) to prioritize the backlog, write clear and detailed user stories, define acceptance criteria, and manage the sprint process (Agile/Scrum).
Cross-Functional Collaboration & Go-to-Market: Work with UX/Design to create intuitive and effective interfaces for configuration and monitoring.
Collaborate with Sales, Marketing, and Customer Success to define the platform's value proposition, create compelling product documentation, and ensure successful product launches and market adoption.
Own the complete flow of an interaction, whether it begins via voice call, text, or social messaging.
Manage the full product lifecycle from ideation and requirements gathering to launch, adoption, and iteration.

Direct experience with Natural Language Processing (NLP) technologies and building out production-ready conversational agents.
Experience integrating third-party data or CRM/PMS/EHR systems to provide contextual information to communication agents.
Experience with the Shape Up framework or certification in an Agile framework (e.g., CSPO, PSPO).
Technical product manager who knows all three of VoIP/Telephony, SMS/MMS, and AI.
I know that's a tall order
Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
Demonstrated experience defining and launching complex products that involve multi-channel communications and intelligent routing logic.
Excellent communication skills with proven ability to influence cross-functional teams and present confidently to executive leadership.

Define and champion the long-term vision and product strategy for the unified Conversational AI and Communications Platform, ensuring alignment with overall company goals and market trends.

This listing is sourced directly from Rctsglobal Com's careers page and normalized into a canonical job model.