Caribou

Senior Customer Success Associate, Strategic Markets

Toronto, ON · Senior

Sponsorship not specified$65k-$80kDetected 18 days ago

Project ManagementAccount ManagementCustomer SuccessLeadershipCommunicationProblem Solving

About the role

This role reports directly into the Head of Strategic Markets.
Customer Success at Caribou combines consulting, project management, analytics, training, and marketing to care workers.

This is a fit if you're hyper-organized, a strong communicator, highly empathetic, and want to drive results in a customer-facing role.
Any use of AI is intended to support our team, not replace human decision-making in the hiring process.
Case Study (Take-Home) - Complete a practical exercise designed to reflect the type of work you'll do at Caribou.

We're interested in your problem-solving approach, communication style, and ability to work with data thoughtfully and accurately.

Why You'll Love Working Here Purpose with impact: Help solve one of society's most important challenges - the caregiver shortage.
The global population is aging, and the need for home care is growing each year.
Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis - a shortage of care workers.
Our platform interfaces with office staff and front-line caregivers to facilitate meaningful recognition, stronger relationships, and operational efficiency.
Caribou was recently recognized as one of The Globe and Mail's Top Growing Companies - #10 in technology - and we're just getting started.
Join us as we transform how care organizations recognize and retain the people who make care possible.
The Opportunity This role reports directly into the Head of Strategic Markets.
Strategic Markets includes a range of customer profiles, ranging in size and complexity.

Competitive salary, stock options, and healthcare benefits and summer half-days.
Leadership Interview with our COO / Co-Founder Christian - Learn more about Caribou's vision, mission, and the journey we're on straight from a Founder.

Caribou is a Top 10 Fast-Growing Technology Company in Canada (The Globe and Mail 2025).
Hybrid work-culture: The team primarily operates out of Toronto with one day a week in-office.
Options to work remotely - we just care about getting the best work done.
Compensation &
The team primarily operates out of Toronto with one day a week in-office.
Award-winning company: Caribou is a Top 10 Fast-Growing Technology Company in Canada (The Globe and Mail 2025).
This is an opportunity for us to understand how you think, communicate complex ideas, and engage with customers and stakeholders.
We're looking for a Senior Customer Success Associate to support and eventually lead accounts within our strategic markets portfolio.

Employer At Caribou, we understand the value of having a diverse team.
We believe in providing equal opportunity employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction.
Please let us know if you require accommodation during the recruitment process.
Please contact roxyATcaribou.care if you have any questions or need support in any way.

This listing is sourced directly from Caribou's careers page and normalized into a canonical job model.