Intermountain Healthcare
System Support Associate
Intermountain Health Utah Valley Hospital, USA
Sponsorship not specified$29k-$46kDetected 14 days ago
Customer SupportResearchCommunication
About the role
- Job Description: Provide accurate, timely, and creative solutions to Caregiver computer hardware, peripherals, printers, operating systems, software applications, networking, telecommunications, and video conferencing issues.
- Assist and coordinate with other Intermountain, Vendors and DTS teams when on-site troubleshooting and evaluation is needed.
- This position is fully on-site | Schedule: Monday - Friday, 8:00 AM - 5:00 PM.
Responsibilities
- Monitor, troubleshoot and resolve system issues. Adequately documents resolution to issues in ITIL ticketing system. Maintains and updates knowledge base.
- Disseminates information to Digital Technology Services and caregiver base when appropriate, while updating support staff regularly on the status of projects, incidents, service requests and system changes.
- Supports new and existing systems while keeping abreast of technology changes.
- Implements enterprise defined security policies (hardware and software) and assists in the monitoring of compliance for users, systems and devices.
- Support the weight of IT equipment while transporting it.
- Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.
- Primarily responsible for providing direct customer support, answering questions, providing feedback, resolving customer incidents and fulfilling service requests according to Service Level Agreements.
Requirements
- Must have the ability to work rotating shifts and prolonged shifts for up to 12 hours.
Nice to have
- Bachelor's Degree in Information Systems
- This position may be filled at an Associate or Staff level dependent on experience.
- Physical Requirements
- Push or pull portable equipment, including heavy items.
- Ascend and descend stairs or ladders to service IT equipment needs.
- Move around on hands and knees.
- Lower body by bending at the hips and the knees or to place body weight on one or both knees.
- Scheduled Weekly Hours:
Skills
- Strong ability to diagnose and resolve technical issues, both simple and complex, while also work on complex problems and finding solutions.
- Proven communication skills, to clearly explain instructions to clients and colleagues with different levels of technical expertise
- Deep understanding of hardware, software, networks, and systems.
- Strong research, organizational and analytical skills as well as the ability to teach users.
- Demonstrated ability to solve complex, multi-disciplinary problems in a graceful and sensitive manner.
- Ability to successfully function in a fast paced, service-oriented environment.
Compensation
- $ 29.48 - $46.43 USD Hourly
- The hourly range for this position is listed below.
- Actual hourly rate dependent upon experience.
Benefits
- This position must also promote the mission, vision, and values of Intermountain, while abiding by service behavior standards.
- Intermountain Health Utah Valley Hospital
- Learn more about our comprehensive benefits package here.
Equal opportunity
- Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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This listing is sourced directly from Intermountain Healthcare's careers page and normalized into a canonical job model.