Freshworks

Customer Success Manager

Boston, MA, United States

Sponsorship not specified$30k-$35kDetected 5 days ago

Account ManagementCustomer SuccessCommunication

About the role

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
Software is a choice that can make or break a business.
Business software has become a blocker instead of ways to get work done.

Build trusted relationships with customer stakeholders across business and technical teams.
Drive customer adoption, value realization, retention, and long-term account growth.
Partner closely with Account Executives to develop account strategies, support renewals, and identify expansion opportunities.
Collaborate with Product, Engineering, Support, Professional Services, and Customer Advocacy to deliver successful customer outcomes.
Travel as needed to strengthen customer relationships and support business objectives.
Excellent communication, presentation, and relationship-building skills
Come build it with us.
To create a better experience for their customers and employees.
Create better or worse experiences.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences.

7-10 years of experience in Customer Success, Technical Account Management, Consulting, or another customer-facing SaaS role
Strong understanding of SaaS customer success best practices and enterprise technology environments

The annual base salary range for this position is $108,800 - $134,400 USD.
This role is eligible for a target bonus and operates under an 80/20 pay mix (80% base salary, 20% variable compensation).

Manage a portfolio of approximately 30-35 Key and Enterprise customers representing $5M-$7M in ARR.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
At Freshworks, we're on a mission to help businesses delight their customers and employees through simple, powerful software.
In this role, you'll serve as a trusted advisor, helping customers maximize the value of their Freshworks investment through strategic guidance, proactive engagement, and strong cross-functional collaboration.

We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.