TailorCare, Inc.

Clinical Navigator - PT (Shift: 8:00 - 5:00pm EST)

United States

Sponsorship not specifiedDetected 19 days ago

Outbound SalesHRISCommunicationCollaborationTime ManagementMentoringAdaptability

About the role

The Clinical Navigator is a licensed Doctor of Physical Therapy responsible for delivering high-quality clinical navigation through both telephonic and video-based member interactions in a fast-paced, metrics-driven clinical operations environment.
Success in this role requires a strong balance of clinical expertise, operational excellence, communication skills, and the ability to consistently meet engagement, productivity, quality, and member outcome goals.
The ideal candidate thrives in a high-volume virtual environment, is energized by member engagement, embraces innovation, and demonstrates accountability for both member outcomes and operational performance.

Clinical Navigators will help shape and support future virtual physical therapy programs, leveraging their clinical expertise to deliver increasingly comprehensive care experiences through digital and video-enabled platforms.
Deliver clinical navigation through both telephonic and video-based interactions, selecting the most effective engagement modality to support member needs and outcomes.
Maintain a high volume of daily member interactions through outbound and inbound outreach while delivering a personalized, empathetic, and clinically sound experience.
Build trust and engagement through motivational interviewing, behavioral coaching, and evidence-based communication techniques.
Educate members on treatment options, clinical recommendations, and available resources to support informed decision-making.
Proactively follow up with members to drive adherence, address barriers to care, reinforce treatment plans, and improve engagement outcomes.
Monitor member progress and identify opportunities for intervention, escalation, or additional support.
Support the evolution of TailorCare's virtual care capabilities by participating in the development, implementation, and future delivery of virtual physical therapy services and digital MSK care programs.
Effectively manage daily workflows, outreach queues, and member caseloads while balancing quality and efficiency in a call center-like environment.
Maintain readiness and availability for scheduled member interactions throughout the workday.

Minimum 3 years of experience in physical therapy, musculoskeletal care, care navigation, telehealth, or related clinical settings.
Experience utilizing technology and data to improve workflow efficiency and patient outcomes.
Ability to work independently while maintaining accountability to productivity, engagement, and quality expectations.
Doctor of Physical Therapy (DPT) or Masters in Physical Therapy (MPT)
Willingness to obtain and maintain additional state licenses as TailorCare expands.
Demonstrated success managing patient interactions in high-volume, performance-oriented environments.
Strong communication, motivational interviewing, and patient engagement skills.
Comfortable working across multiple technology platforms, communication tools, and dual-monitor environments.
Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events.
Experience in telephonic care navigation, virtual care, care management, population health, utilization management, or digital health environments.
Experience working within a call center, contact center, or metrics-driven healthcare operations setting.
Familiarity with AI-enabled clinical tools, workflow automation, and digital health technologies.
Experience in value-based care, employer-sponsored healthcare programs, or population health initiatives.

Current unrestricted Physical Therapy license in Georgia, Texas, Colorado and/or Indiana (Compact License preferred).

We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.
TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply.

From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy.

We are dedicated to our mission and deeply value our patients and each other.
Each day offers the opportunity to make a positive impact.
We operate as a remote-first company with options for a hybrid work model in Nashville.
Meaningful Work: We are dedicated to our mission and deeply value our patients and each other.

This listing is sourced directly from TailorCare, Inc.'s careers page and normalized into a canonical job model.