Cord Careers

Technical Support Representative

Temple, TX

Sponsorship not specifiedDetected 27 days ago

Customer SupportResearchCommunicationTime ManagementMicrosoft Office

About the role

With a small staff and hard work, CORD quickly gained success in central Texas.
Gathers customer's information and determines issues by evaluating and analyzing the symptoms.
Diagnoses and resolves technical issues involving internet connectivity, software issues or hardware issues.

Additional Duties: Performs research for technical troubleshooting.
Performs customer follow-up as per department/company practice.
The company is recognized for excellence in providing a variety of ATM Services such as full-service ATM placements, cash management, transaction processing, merchant services, ATM Sales, Parts Sales, and outstanding 24/7 customer and technical support.
Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner in a 24/7 in-bound call center environment.

Performs research for technical troubleshooting.
Follows department policies & procedures.
Project work, as assigned.
Provides high-level of service and support to end-users over the phone and online: Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Offers solutions where appropriate with the objective of retaining customers' and clients.
About CORD Financial Services LLC In 2001, CORD Financial Services was founded by The FIKES Companies.
The Technical Support Representative provides technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.

This listing is sourced directly from Cord Careers's careers page and normalized into a canonical job model.