Rocket
IT Technology Enablement Specialist
AMC San Jose, CRI
Sponsorship not specifiedDetected 30 days ago
LeadershipCommunicationCollaborationMentoringMicrosoft OfficeSharePoint
About the role
- It's fun to work in a company where people truly BELIEVE in what they're doing!
- The role requires strong technical capability, excellent communication skills, discretion, and a passion for helping people work more effectively.
Responsibilities
- Provide white‑glove, concierge‑level end‑to‑end IT support to the Executive Leadership Team, including rapid issue resolution and proactive assistance.
- Maintain a high level of professionalism, discretion, and confidentiality at all times.
- Design and deliver training sessions, lunch‑and‑learns, and practical guidance to help users get the most from Microsoft 365 and other enterprise applications.
- Develop reusable training materials, knowledge articles, tips, and best‑practice content that can be shared across the organisation.
- Partner with IT, Security, and Business teams to ensure training aligns with organisational standards and ways of working.
- Executive Technology Support
Requirements
- Strong hands‑on knowledge of Microsoft 365, particularly Outlook, Teams, OneDrive, SharePoint and Copilot.
- Demonstrable experience in identifying training needs and creating and delivering training to meet those needs.
- Proven experience supporting senior leaders or executives in a high‑trust, high‑expectation environment.
- Excellent communication skills, with the ability to explain technology clearly to non‑technical audiences.
- Ability to work independently with minimal supervision, with a proven track record of contributing to complex projects with aggressive timelines.
- Troubleshoot and resolve complex issues across devices, collaboration tools, and productivity applications, escalating where required and owning issues through to resolution.
Nice to have
- Familiarity with executive collaboration patterns and personal productivity workflows.
- Experience working alongside security and compliance requirements in a regulated environment.
- Exposure to AI‑assisted productivity tools.
- Microsoft certifications, e.g., MCT, MS-900, Modern Desktop Administrator, etc.
- Experience with change management frameworks, e.g. ADKAR, Prosci, etc.
- Familiarity with Power Automate, SharePoint customization, or other advanced M365 tools.
- Degree preferred
- Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Equal opportunity
- If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.
- We will make a determination on your request for reasonable accommodation on a case-by-case basis.
Visa & Work Authorization
- is also committed to compliance with all fair employment practices regarding citizenship and immigration status
This listing is sourced directly from Rocket's careers page and normalized into a canonical job model.