GOAT Group
Operations Quality & Performance Lead
Los Angeles, California, United States
Sponsorship not specifiedDetected 14 days ago
OnboardingLeadership
About the role
- They will work directly for the Manager of Operations Quality & Performance to ensure the quality performance program is maintained, optimized, and consistently adhered to across our global warehouse network.
- These efforts will play a critical role in improving operational excellence and providing a world-class customer experience.
- Assist the Manager, Operations Quality & Performance in maintaining and optimizing the quality performance program to ensure alignment with company standards and objectives.
Responsibilities
- Collaborate with operations teams to address areas of improvement and implement corrective actions to ensure that process failures are mitigated
- Create meaningful and interactive training material on existing and new operational processes
- Support the Manager of Operations Quality & Performance in leading and coordinating quality-related initiatives, projects, and strategic objectives
- The Lead of Operations Quality & Performance will support the ongoing growth and sustainability of GOAT Group's quality performance program.
- Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
Requirements
- The Lead will be required to conduct internal audits to assess adherence to GOAT Group's standards, compile results into a data-driven report, and provide feedback to the leadership team.
- Must have the flexibility to be on site Monday through Friday
- Must be willing to travel to facilities throughout the US to evaluate the facility's process performance and conduct training when needed
- Must be able to communicate effectively with leadership within the Operations organization
- Must be a proactive problem-solver and process-improver
- Must be able to lift and move boxes (up to 35 pounds)
Nice to have
- Bachelors degree preferred
Company info
- The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers.
- Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.
- Role Overview
- The Lead will also have an immense impact on our cost of poor quality, directly impacting profitability.
- The Lead of Operations Quality & Performance will be required to work on-site every day in our local warehouse.
- Based on audit findings, the Lead is expected to execute training sessions that will improve process accuracy, depending on each department's needs.
- Additionally, the Lead is expected to review and analyze the weekly Quality Performance report to identify trends and areas of opportunity to discuss with each facility.
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This listing is sourced directly from GOAT Group's careers page and normalized into a canonical job model.