Thinkific
Customer Success Manager
Distributed - Toronto
Sponsorship not specified$65k-$82kDetected 42 days ago
AccessibilityOKRsSalesforceRecruitingCustomer SuccessLeadershipMentoringPlain Language
About the role
- Every role at Thinkific contributes to raising the bar for online learning, supporting thousands of learning businesses, and creating real-world impact for millions of learners around the world.
Responsibilities
- 🤝 3 Paid Volunteer Days each year to give back to your community and support the causes you care about.
- We know that different perspectives lead to amazing ideas, more innovation, and, ultimately, our success as a company.
- Partner with Plus customers to deeply understand their business goals and co-create strategies that drive measurable outcomes
- Collaborate with Launch and Sales teams to ensure seamless customer transitions - establishing clear success plans and checkpoints that set each client up for long-term value
- Own an individual expansion quota, forecast accurately against it, and build proactive action plans to close pipeline gaps
- Accept, interpret, and solve technical questions (with assistance from our Support and Engineering teams when necessary), and escalate bugs as needed
- Maintain excellent Salesforce hygiene, so that all CSMs and leadership have access to the same important client information
Requirements
- Has 3-4+ years of experience in an Account Manager, Customer Success Manager, or other customer-facing and quota-driven role, preferably in a SaaS environment
Nice to have
- We're committed to a fair, inclusive, and human hiring experience.
- Our team is here to guide you every step of the way, so you always know what to expect!
- ABOUT THE ROLE 🚀
- You'll help them level up their business by recommending best practices, teaching them how to use the platform more effectively and supporting the ongoing growth of their online course business over time.
- Through your work, you'll actively contribute to the Customer Success department's objectives and key results each quarter.
Compensation
- An annual $2,000 CAD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities.
Benefits
- Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options.
- 🏡 A home office setup so you're ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively.
- Monitor customer health scores and platform adoption to proactively identify at-risk accounts, deepen client relationships, and consistently deliver strong retention rates across your portfolio
- 💻 Flexible Work.
- ⬆️ Learning & Growth.
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This listing is sourced directly from Thinkific's careers page and normalized into a canonical job model.