Gotab
Customer Success Representative
Remote (United States)
Sponsorship not specifiedDetected 22 days ago
iOSAndroidCustomer SuccessCommunication
About the role
- You'll become a product expert, help troubleshoot real-time issues, and ensure customers receive clear and confident guidance-especially during nights and weekends.
- Clearly communicate resolutions and follow through on any open issues.
- Share customer feedback to help improve product usability and performance.
Responsibilities
- In this role, you'll deliver fast, accurate technical and operational support to operators, staff, and end-users.
- Provide immediate technical and operational support via phone and chat.
- The guest never has to download a mobile app or create a password.
- About the role In this role, you'll deliver fast, accurate technical and operational support to operators, staff, and end-users.
- Serve as a product expert and trusted technical resource for partners.
- Skills & Requirements Strong ability to prioritize and manage multiple issues simultaneously.
Requirements
- Eagerness to gain deep technical knowledge of the GoTab platform.
- Nights and weekends required.
Nice to have
- Hospitality or restaurant experience is highly preferred.
Skills
- Excellent communication skills and experience working remotely.
Company info
- We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.
- As a company, we are not able to sponsor employment visas at this time, including but not limited to F-1 OPT and H1-B.
- Founded in 2016 and based in Arlington, Virginia, GoTab serves hundreds of national, regional and local full-service accounts in the United States, Australia, Canada and Puerto Rico.
Visa & Work Authorization
- As a company, we are not able to sponsor employment visas at this time, including but not limited to F-1 OPT and H1-B
This listing is sourced directly from Gotab's careers page and normalized into a canonical job model.