HCSC Care Allies

HCSC Care Allies

Project Manager

Nashville Tennessee HQ (500 Great Circle Road) · Full-time

Sponsorship not specified$77k-$139kDetected 1 day ago
Project ManagementSalesforceExcelProcess ImprovementCustomer SupportLeadershipCommunicationProblem SolvingTime ManagementMentoringClaims Management

About the role

  • This role assists in the intake, review, documentation, tracking, and coordination of escalated issues impacting claims processing, reimbursement timelines, and provider experience.
  • Working under the guidance of senior team members, the Analyst helps ensure issues are accurately reviewed, documented, routed appropriately, and resolved within established timelines.
  • This position plays an important role in maintaining workflow consistency, supporting data tracking, and contributing to overall operational performance.

Responsibilities

  • Support intake and tracking of provider-related issues submitted through Salesforce and other interdepartmental platforms.
  • Maintain accurate records and status updates within tracking systems
  • Support senior team members in root cause identification and resolution activities
  • Maintain logs of issues, turnaround times, and resolution outcomes
  • Support reporting on key metrics such as backlog, aging, and resolution timelines
  • Issue Resolution Support
  • Operational & Workflow Support
  • Stakeholder Support
  • Support coordination across teams including claims, provider relations, and operations

Requirements

  • Bachelor Degree with 3 years project management experience OR Technical Certification or College Courses with 4 years project management experience OR 8 years of project management experience.
  • Experience with Project Management Methodologies (i.e. Project Management Institute - PMBOK).
  • Knowledge of project financial tracking including monitoring and reporting on budget expenditures.
  • Experience in negotiations, influence others and managing conflicts.
  • Experience balancing multiple tasks simultaneously.
  • PC proficiency to include Word, Excel, Project and Lotus Notes
  • Experience with Lotus Notes.
  • Bachelor Degree with 4 years project management experience OR PMP Certification or College Courses with 5 years project management experience OR 8 years project management experience.
  • Familiarity and experience with Project Management Methodologies and demonstrable experience in project delivery and management of large and/or complex projects.
  • Experience in coaching and development
  • Advanced project management skills
  • Verbal and written communication skills, as well as meeting facilitation skills.
  • Ability to work independently and within a team environment.
  • Analytical thinking and problem solving skills; agility and flexibility to adapt to constantly changing priorities.
  • Ability to create integrated, milestone-driven critical path project plans.
  • Ability to multi-task and balance multiple competing priorities while meeting deadlines.
  • Ability to influence (direct / indirect reports, project stakeholders, and leaders), and manage in a matrix organization.
  • Project Management Professional (PMP®) Certification
  • Human Resource acumen and HCSC experience
  • Comfort/poise with senior management

Nice to have

  • Exposure to revenue cycle management (RCM) or provider issue resolution
  • Experience with systems such as Salesforce or claims platforms (e.g., Facets)
  • Attention to detail and accuracy
  • Strong organizational and follow-up skills
  • Effective communication and teamwork
  • Problem-solving and willingness to learn
  • Ability to work in a fast-paced environment
  • Key Competencies

Skills

  • $76,600.00 - $138,500.00
  • Exact compensation may vary based on skills, experience, and location.

Compensation

  • The salary offered will vary depending on your job-related skills, education, knowledge, and experience.
  • This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
  • $76,600.00 - $138,500.00
  • Exact compensation may vary based on skills, experience, and location.

Benefits

  • At CareAllies, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.
  • The salary offered will vary depending on your job-related skills, education, knowledge, and experience.
  • This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Equal opportunity

  • We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
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This listing is sourced directly from HCSC Care Allies's careers page and normalized into a canonical job model.