IVX Health
IT Support Technician
Brentwood, Tennessee, United States
Sponsorship not specifiedDetected 13 days ago
CybersecurityComplianceAccount ManagementCustomer SupportDNSFirewallHIPAAProblem SolvingAdaptability
About the role
- This role is vital in keeping our hardware, software, and network infrastructure running efficiently while helping to improve IT security and compliance.
- We're transforming the way care is delivered with a focus on patient comfort and convenience.
- Our commitment to exceptional care extends to our employees as well-we empower our team to thrive while living our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.
Responsibilities
- Technical Support & Troubleshooting - Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues.
- System Maintenance & Upgrades - Install, configure, and maintain computers, operating systems, and applications to ensure system reliability.
- Network Support - Troubleshoot network connectivity issues, assist in the setup and maintenance of network equipment, and ensure network security.
- User Support & Training - Set up and configure workstations for new employees, provide user training, and create IT support documentation.
- Assist with Help Desk Operations - Provide second and third-level technical support to resolve escalated IT issues.
- Perform Additional Duties - Support IT and business initiatives as assigned.
- Problem-Solving & Adaptability - Ability to quickly diagnose IT issues, prioritize tasks, and manage multiple support requests.
- Are you passionate about providing technical support and ensuring smooth IT operations?
Requirements
- Technical Proficiency.
- Strong understanding of computer systems, software, and troubleshooting methodologies.
- Customer Service Skills - Excellent interpersonal skills and ability to assist employees at all technical proficiency levels.
- Knowledge of IT security best practices, data protection measures, and regulatory requirements (e.g., HIPAA, GDPR).
- 2 years of experience in technical support, help desk, or IT technician roles.
Nice to have
- Preferred Degree.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
Compensation
- Competitive compensation and benefits
Benefits
- Comprehensive Healthcare - Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
- Flexible Savings Options - Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
- Dependent Care FSA - Pre-tax savings for eligible childcare and dependent care expenses.
- 401(k) Retirement Plan - Secure your future with a competitive company match.
- Disability Coverage - Voluntary short-term and long-term disability plans to protect your income.
- Fertility and Family Support - Resources and benefits designed to support fertility care and family planning.
- Education Assistance - Tuition reimbursement and certification support to help you grow in your career.
- Continuing Education - Access to a CEU library for ongoing professional development.
- Charitable Giving and Volunteer Program - Matched donations and paid volunteer time off to support causes you care about.
- Employee Referral Bonus - Earn rewards for helping us find top talent.
- Join IVX Health as an IT Support Technician / Help Desk!
- IVX Health is seeking an IT Support Technician to assist with troubleshooting, system maintenance, and end-user support.
- This is a hybrid role based in Brentwood, TN, offering an opportunity to work in a fast-paced healthcare environment and support mission-critical IT functions.
Company info
- To improve the lives of those we care for by redefining the care experience
- Our Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions
- Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence
- Benefits We Offer
- Supplemental Protection - Accident, critical illness, and hospital indemnity plans to provide additional financial security.
- Life and AD&D Insurance - Financial protection for you and your loved ones.
- Counseling and Wellness Support - Free resources to support emotional, physical, and financial well-being.
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This listing is sourced directly from IVX Health's careers page and normalized into a canonical job model.