JMARK

Client Relationship Manager III (VCIO)

Springfield, MO · Mid · Full-time

Sponsorship not specifiedDetected 26 days ago

Project ManagementCRMBusiness DevelopmentExcelCommunicationTime ManagementPublic Speaking

About the role

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time remote employees spread throughout the country.
The reason JMARK is a "best" place to work can be summed up in one word: culture.
Nurturing a respectful, supportive, dynamic, spirited culture among the more than 125 individuals that make up JMARK is a point of passion for CEO Thomas Douglas.

Collaborate with Solutions Architects and Core Service Teams to design solution architectures aligned with company and client objectives.
Develop sales strategies to navigate challenging budgetary and relationship conversations with clients.
Collaborate seamlessly with cross-functional teams including Business Development, Onboarding, Service, Engineering, Projects, and Admin to achieve joint success.
Lead or participate in sales presentations, project management kickoff meetings, and service post-mortems as needed.
Prepare and document QBRs, and schedule appointments with C-level contacts for quarterly reviews.
Manage commitments resulting from client interactions, including setting next QBR appointments and managing quote creation.
Maintain professional appearance and be willing to travel throughout the sales territory.
Develop personal skills to excel both individually and as a member of the JMARK team.
Continuously refine and apply the Sandler selling methodology to drive consistent sales outcomes.

Ability to work independently and collaboratively within a team.
Experience supporting clients and vendors with a focus on value creation and retention.
You also must be awesome at working with a kickass team, reliable, have a high level of initiative, and coordinate with other individuals in and out of our company.
You must be able to track your technical work and the value you've produced in a ticketing system along with keeping track of the time spent on each item.
All that said, you must be the type of person that thrives in this fast-paced environment.
Demonstrate comprehensive knowledge of the JMARK Optimized Solution Stack (JOSS) and utilize best practices to formulate organizational strategy.
Think vCIO and/or Technology Sherpa and you'll have a better understanding of what is required to be a successful Client Relationship Manager (CRM III).

Five or more years of relevant experience preferred, or demonstrable competence in technical and/or client relationship management.

Participate in ongoing training and pursue various manufacturer and software certifications.
Engage in company-sponsored position-related activities.

Building and translating the vision surrounding a technology strategy will require business application and workflow analysis, conceptual architecture design, detailed costing and reporting, and executive interaction.

It matters so much to him that every decision made regarding JMARK is run through the filter of how it will impact the culture at large-as well as every employee on an individual level.
This dedication to creating a positive environment has been instilled in every leader at any level-including the board of directors-and passed down to every employee in the company.
From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone.
In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations.
The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.
Award-winning
But, if you happen to possess the skills and personality traits we are looking for, this may very well be your dream job.

This listing is sourced directly from JMARK's careers page and normalized into a canonical job model.