Marex
Application Support Analyst
New York, NY
Sponsorship not specifiedDetected 5 days ago
PowerShellSQLLinuxCustomer SupportPLCCommunicationCollaborationCritical ThinkingAdaptability
About the role
- The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions.
Responsibilities
- Provide production support for all trading and back-office platforms, ensuring timely resolution of incidents for internal business users and external clients.
- Build strong partnerships with business users by understanding operational workflows, identifying opportunities for process improvements, and providing exceptional customer service.
- Manage new system implementations, technical onboarding activities, and production deployments.
- Support vendor applications, coordinate software upgrades, and manage system implementations with third-party providers.
- Manage exchange relationships and coordinate mandatory exchange and vendor-driven technology upgrades.
- Gather and manage client technical requirements while collaborating with internal technology teams to deliver effective solutions.
- Deliver incident, problem, and change management in accordance with ITIL best practices.
- Maintain SQL queries for data retrieval, reporting, troubleshooting, and database maintenance.
- Support FIX messaging connectivity, APIs, and high-frequency trading platforms where applicable.
- Provide technical support during client onboarding and implementation projects.
Requirements
- Skills and Experience: Experience managing vendor relationships, system upgrades, and exchange-mandated technology projects.
- Knowledge of ITIL processes, including Incident, Problem, and Change Management.
- Experience supporting FIX messaging protocols, APIs, and electronic trading platforms.
- Ability to remain calm and effective while working under pressure in a fast-paced, high-volume environment.
- Ability to prioritize multiple initiatives while maintaining attention to detail and delivering high-quality results.
Nice to have
- MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets.
- It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges.
- The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.
- With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas.
- For more information visit https://www.marex.com/ Department description Marex has unique access across markets with significant share globally both on and off exchange.
- In addition to driving resolution of day-to-day issues, managing incident and outages to resolution, this role requires a close partnership with Prime Services teams and the wider IT group.
- Experience managing vendor relationships, system upgrades, and exchange-mandated technology projects.
- Experience working in regulated financial environments with a strong understanding of risk and compliance requirements.
This listing is sourced directly from Marex's careers page and normalized into a canonical job model.