Solink
Senior Partner Operations Analyst (13 month contract)
Canada · Senior · Full-time
Work authorization requiredDetected 35 days ago
Data VisualizationConfluenceSalesforceCRMExcelCollaboration
About the role
- This is an opportunity for someone who thrives on solving complex problems, turning data into action, and playing a key role in strategic decision-making.
Responsibilities
- Analyze Partner Performance: Monitor and report on key partner KPIs (e.g., ARR, activation, retention) to identify trends and drive strategic improvements.
- Optimize Partner Operations: Improve workflows for onboarding, enablement, and support to boost consistency, scalability, and partner satisfaction.
- Streamline process development in collaboration with Finance and Deployment operations to ensure optimized partner installation and billing.
- Enhance Systems & Tools: Own the administration and optimization of CRM (Salesforce), PRM (MindMatrix), and BI tools to ensure actionable insights and clean data.
- Drive Cross-Functional Collaboration: Align partner strategies with sales, product, finance, and marketing to support go-to-market success.
- Lead Feedback Loops: Capture and relay partner feedback to internal teams to inform roadmap decisions and continuous improvement.
- Monitor and report on key partner KPIs (e.g., ARR, activation, retention) to identify trends and drive strategic improvements.
- Improve workflows for onboarding, enablement, and support to boost consistency, scalability, and partner satisfaction.
- Align partner strategies with sales, product, finance, and marketing to support go-to-market success.
- Deliver with QUALITY - We sweat the details and hold a high bar.
Requirements
- Experienced Operator: You have 5+ years of experience in a partner operations, business operations, or similar analytical role within a SaaS organization.
- You have experience handling process changes with high consideration to change management.
- You're just as effective in a dashboard as you are in a meeting room.
- You have 5+ years of experience in a partner operations, business operations, or similar analytical role within a SaaS organization.
- Where the role allows, we support flexibility in how and where work gets done - and we're upfront about what's required.
- Advancement is based on contribution, initiative, and the ability to raise the bar - together.
- Must-Have:
- Experienced Operator: You have 5+ years of experience in a partner operations, business operations, or similar analytical role within a SaaS organization. You understand how to support partnerships through process, tooling, and insight.
- Data-Driven Decision Maker: You're proficient in Excel or Google Sheets and experienced with BI tools such as Tableau, Looker, or Power BI. You don't just report metrics-you derive insights that drive action.
- CRM & Tech Stack Fluent: You've worked with Salesforce (or a similar CRM) and have hands-on familiarity with automation and partner lifecycle platforms like MindMatrix or PartnerStack.
- Process Architect: You have a knack for building and improving repeatable, scalable processes. You know how to document clearly and concisely using tools like Confluence, Lucidchart, or Notion. You have experience handling process changes with high consideration to change management.
- Automation Builder: You are an advanced user of Google Apps Script, with hands-on experience building automations that connect Google Workspace tools - Sheets, Docs, Gmail, and beyond. You don't just describe what you'd automate
- you come ready to walk through real scripts you've built and the business problems they solved.
- AI-Fluent Operator: You are proficient with AI tools (e.g., ChatGPT, Claude, Gemini) and actively use them to accelerate analysis, automate repetitive tasks, and improve output quality - you can speak to specific, results-driven use cases from your current or past roles.
- Clear Communicator: You can translate data into a narrative and deliver insights that resonate with both technical stakeholders and business leaders. You're just as effective in a dashboard as you are in a meeting room.
- Nice-to-Have:
Nice to have
- Experience leading the implementation of PRM platforms
- Background in cross-system data integration and cleanup initiatives
- Candidates must undergo a criminal records check upon hire;
- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
- We do things the Solink way:
- Win with TEAM - No egos.
- Just outcomes, built together.
- Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we're upfront about what's required.
Skills
- This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Benefits
- Monthly reimbursement for fitness, wellness, or mental health programs.
Company info
- Clear expectations, honest feedback, and no politics.
- Act with URGENCY - Our customers move fast, so we do too.
Equal opportunity
- EQUAL OPPORTUNITY EMPLOYER.
- IF YOU REQUIRE ACCOMMODATION DURING THE SELECTION PROCESS, PLEASE LET US KNOW.
Visa & Work Authorization
- Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
This listing is sourced directly from Solink's careers page and normalized into a canonical job model.