Billtrust US Careers

Billtrust US Careers

Manager, IT Services

Nashville, TN · Director

Sponsorship not specified$100k-$110kDetected 14 days ago
AzureCybersecuritySOC OperationsIncident ResponseJiraProcurementRecruitingZero TrustAR/VRLeadershipCollaborationAccounts Payable

About the role

  • Based in Nashville, you will serve as the technical authority for this function, owning Intune device enrollment, imaging and deployment pipelines, and user provisioning across a hybrid, multi-geography workforce.
  • This role sits at the intersection of hands-on IT leadership and AI-powered operational transformation.

Responsibilities

  • Partner with the Director, Corporate IT on operational priorities
  • Build an AI-first culture through team training programs and hands-on labs
  • provide concierge-level support for C-suite
  • Drive automation initiatives to reduce ticket volume and improve the employee tech experience
  • Own end-to-end desktop support: device management, OS imaging, app packaging, and endpoint compliance (Windows, macOS, mobile)
  • Design an autonomous endpoint remediation framework to detect and fix compliance drift, failed patches, and config anomalies
  • Build an AI-powered knowledge management system that auto-generates and surfaces documentation from ticket patterns
  • We're building something special and we want you to feel supported while doing it.
  • At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams.
  • We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills.

Requirements

  • 5+ years of experience in IT services, desktop engineering, or endpoint management, including 2+ years in a people-management role.
  • Expert-level proficiency with Microsoft Intune, Autopilot, Endpoint Manager, and the Microsoft 365 ecosystem
  • Deep knowledge of Windows 10/11 enterprise management at scale
  • Experience managing ITSM workflows and SLA configuration in Jira Service Management or equivalent.

Skills

  • Microsoft certifications: MD-102 (Endpoint Administrator), MS-102 (Microsoft 365 Administrator), or equivalent.
  • Hands-on experience with AIOps platforms or autonomous agent tooling applied to IT operations, including self-healing endpoint frameworks.
  • Familiarity with HR system integrations for automated employee lifecycle workflows connecting identity, device, and license provisioning.
  • Background in zero-trust security models and endpoint detection & response (EDR) platforms.
  • ITIL v4 Foundation certification or equivalent service management framework experience.
  • The expected base salary range for this position is $100,000 - $110,000 annually.
  • Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses.
  • What You'll Get
  • Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction.

Compensation

  • The expected base salary range for this position is $100,000 - $110,000 annually.

Benefits

  • At Billtrust, we believe your total rewards should reflect the impact you make.
  • Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development.

Company info

  • Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world's leading brands with AI-powered solutions across the full AR lifecycle-from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.
  • We're an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.
  • Our Values
  • Customers
  • As the leader in B2B accounts receivable workflow and payment software, we provide the world's leading brands with AI-powered solutions across the full AR lifecycle-from invoice presentment and payment processing to cash application and collections.
  • With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.
  • We're an AI-first company, not just in what we build for our customers, but in how we work.
  • Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes.
  • We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create.
  • If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.
  • We relentlessly increase value for customer and do the right thing for them.
  • We make 'thoughtfully fast' decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.
  • We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.

Equal opportunity

  • We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion.
  • equal opportunity workplace that celebrates and supports diversity and inclusion.
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This listing is sourced directly from Billtrust US Careers's careers page and normalized into a canonical job model.