Vanta
SLED Customer Success Manager, Public Sector
Remote U.S
No sponsorshipDetected 14 days ago
ComplianceProduct ManagementProduct StrategyProcurementCustomer SuccessHIPAACommunication
About the role
- We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease.
- Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
- You will act as a trusted advisor, driving value realization, retention, and growth through strategic planning, executive alignment, and cross-functional collaboration.
Responsibilities
- Track record of cross-functional influence, partnering closely with Sales, Product, Engineering, Legal, and Compliance teams to deliver tailored success plans and drive customer expansion.
- Manage high-touch, SLED accounts serving as the primary client advocate and success owner.
- Drive cross-functional coordination across multiple teams - including Product, Engineering, Security, and Legal - to ensure the successful onboarding, delivery, and implementation of Vanta at key accounts.
- Partner with Public Sector Account Managers to co-build and execute multi-year account plans, ensuring adoption milestones, expansion paths, and business outcomes are clearly defined and delivering values.
- Act as a voice of the customer at scale, influencing Vanta's product roadmap, GTM strategy, and support model to better serve public sector enterprises.
- Virtual team building activities, lunch and learns, and other company-wide events!
Requirements
- Must be authorized to work in the U.S. without the need for current or future employer sponsorship.
Compensation
- Industry-competitive salary and equity
Benefits
- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks paid Parental Leave for all new parents
- Health & wellness stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- As a SLED Customer Success Manager (CSM), Public Sector at Vanta you will help manage our most complex, high-valued State Government, Local Government, and Education (SLED) accounts.
- Proactively identify churn risks and successfully mitigate while identifying expansion opportunities using data insights and customer health metrics.
- Remote workspace, internet, and cellphone stipend
Company info
- Experience driving customer success through transformation and modernization initiatives, guiding public sector customers through the adoption of cloud and security technologies to achieve measurable impact.
- Experience advocating for the voice of public sector customers, influencing product roadmaps, and contributing to customer advisory boards or industry working groups.
- At Vanta, our mission is to help businesses earn and prove trust.
- Vanta for Government is Vanta's AI-powered platform that helps government agencies and vendors protect mission data, manage risk, streamline compliance, and build trust - faster and with less manual work.
- We are looking for a passionate, results-oriented, and collaborative CSM who has a proven track-record of managing high-value public sector accounts, leading to customer satisfaction, renewals, and expansion.
- Serve as a trusted advisor to customers, aligning Vanta's roadmap and security outcomes with mission needs, industry trends, and executive-level priorities.
Visa & Work Authorization
- Must be authorized to work in the U.S. without the need for current or future employer sponsorship.
This listing is sourced directly from Vanta's careers page and normalized into a canonical job model.