Assort Health

Assort Health

Agent Operations

San Francisco

Sponsorship not specifiedDetected 3 days ago
SQLData EngineeringData VisualizationProduct ManagementSalesforceProcess ImprovementCustomer SuccessCustomer SupportZendeskIntercomVoIPEpicEHR/EMRResearchLeadershipCommunicationTime ManagementAdaptability

About the role

  • You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up.
  • An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery.
  • What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 210 million patient interactions, 62,000 care protocols, 1.6 million decision pathways.

Responsibilities

  • You'll identify the highest-leverage build opportunities by staying close to the APM team's day-to-day and translating operational pain into product requirements.
  • Own the data and reporting layer for agent performance. You'll define what we measure, ensure accuracy, and surface the insights that drive product and operational decisions.
  • Build and maintain dashboards that give APMs and engineering real-time visibility into how deployed agents are performing
  • Partner directly with engineering to design and build internal tooling and automations that make implementations faster, more consistent, and less manual.
  • Own the data and reporting layer for agent performance.
  • You'll define what we measure, ensure accuracy, and surface the insights that drive product and operational decisions.
  • Own the reporting infrastructure for the Agent PM org's key performance metrics.
  • Maintain recurring dashboards and reports for leadership covering implemented and live ARR, time to value, and launch delays
  • Drive process improvements across the agent implementation lifecycle - from onboarding through testing and deployment.
  • Partner with engineering to close gaps and build better workflows

Requirements

  • 2-4 years of experience in product management, implementations, consulting, BizOps, or a similar role at a technology company
  • Strong analytical skills. ability to interpret complex data sets, define what to measure, verify accuracy, and translate findings into actionable decisions and recommendations
  • Experience translating business needs into actionable requirements for technical teams
  • Strong attention to detail and ability to solve complex, interdependent problems
  • Ruthless prioritization, organization, and time management - you work well under pressure with a high degree of adaptability in a fast-paced, rapidly changing environment
  • You have experience in or supporting post-sales, customer success, or implementation organizations
  • You have led projects that significantly improved operations and delivered quantifiable business impact
  • You have experience with customer service or implementation tooling (e.g., Salesforce, Zendesk, Intercom)
  • Familiarity with Equals, Power BI, or data tooling (e.g., Looker, Hex, Retool, SQL)

Compensation

  • Willingness to travel 4x per year for team offsites and operator shadowing sessions

Benefits

  • 💸 Competitive Compensation - Including salary and employee stock options so you share in our success.
  • 📚 Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
  • 💻 Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
  • 🩺 Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
  • 🏖 Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
  • 💪 Fitness Stipend - Your wellness matters.
  • We reimburse monthly membership costs to support your health.
  • 🚆 Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
  • 👵 401(k) - Build your retirement savings.
  • Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients.
  • If you want to make healthcare accessible for everyone, we'd love to hear from you!
  • Please note: the Assort Health Talent Team will only email you from an assorthealth.com http://assorthealth.com email address.

Company info

  • Our company values guide how we work-they are present in how we show up, make decisions and work together to move our mission forward.
  • Our team is growing and we are looking for motivated, hardworking, and passionate talent.
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This listing is sourced directly from Assort Health's careers page and normalized into a canonical job model.