Public Consulting Group LLC (PCG)

Case Management Associate 1

Chula Vista, CA · Full-time

No sponsorship$23k-$27kDetected 30 days ago

CRMExcelProcess ImprovementCommunicationMentoring

About the role

The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe.
PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.
To learn more, visit www.publicconsultinggroup.com.

Manage a caseload using State and County software systems, child care case management software and a Microsoft Access database.
Properly maintain client case files by requesting, reviewing, and updating documentation for continual compliance.
Maintain up-to-date knowledge of CalWORKs Program Guide procedures and implement appropriately.
Validate and complete monthly reports that measure project objectives.
Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Process childcare changes or extensions within required timelines.
As required by applicable law,
An Associate's or Bachelor's degree preferred
however, a 2-year degree combined with 2 years of sales/client accounts experience may be considered in lieu of a 4-year degree.
2 to 4 years of customer relationship management or case management experience.
Working Conditions
Must reside in San Diego County
This position requires full-time (Mon-Fri) in-office work, from 8am-5pm.
Flexibility to travel to other PCG offices if needed (Central & South Region)
PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
EEO Statement:

Strong verbal and written communication skills.
Ability to work with and relate to participants and staff and demonstrate active listening skills.
Ability to display professionalism and empathy for participants and staff with diverse backgrounds.
Ability to work independently and on multiple projects simultaneously.
Ability to communicate across all levels of management and staff.
Possess proper etiquette including customer relation techniques and superior verbal and written communication skills.
Must be computer literate and have MS Word, Excel and Internet skills.
Ability to learn specialized databases and software systems.
Process oriented and results-driven work strategy.
Excellent accuracy and attention to detail.
Ability to prioritize work and meet deadlines.
Demonstrated ability to use various computer systems preferably CalSAWS although not required.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.
As required by applicable law, PCG provides a reasonable range of compensation for this role.
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, role, skill set, and level of experience.
As required by applicable law, PCG provides the following reasonable range of compensation for this role: $22.50 - $26.50.
At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives.
PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
Conduct group and one-one intakes with clients applying for Stage 1 subsidized childcare benefits.
Determine clients' eligibility for subsidized childcare benefits based on knowledge of eligibility requirements, regulations and guidelines.

Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.
We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences.
PCG will not tolerate discrimination or harassment based on any of these characteristics.
At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

This listing is sourced directly from Public Consulting Group LLC (PCG)'s careers page and normalized into a canonical job model.