Goodleap

Goodleap

Product Operations Specialist, Risk

Bentonville, AR

Sponsorship not specifiedDetected 21 days ago
Communication

About the role

  • About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more.
  • Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand.
  • The Product Operations Specialist, Risk is responsible for the day-to-day risk and fraud operations for HELOCs, owning case resolution from intake through disposition.

Responsibilities

  • Own the day-to-day resolution of risk and fraud cases for the HELOC product
  • Review and action risk alerts, monitor transactions, investigate flagged accounts and suspected fraud or account takeover, perform identity verification on failed authentication (magic link) events, and conduct homeowner cashout review
  • Manage a high volume of cases accurately and within established service-level timelines
  • Cross-train on and support the broader post-approval operations casework, including HELOC closing and recording issue resolution, account booking, AVM requests, customer dispute investigation and resolution, and vendor coordination
  • Support audits, compliance reviews, and internal reporting across risk and operations workflows
  • Surface where manual processes can be streamlined or automated, help define the requirements for those improvements, and partner with Engineering, Product, and vendors to implement them over time.
  • Define and maintain standard operating procedures across the risk function and the cross-trained operations work, updating them as common issues emerge
  • Support the related change management efforts
  • Perform other duties as assigned based on business needs

Requirements

  • it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position.
  • If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!
  • Required Skills, Knowledge, and Abilities:

Compensation

  • $25.00-$27.00 per hour Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department.
  • This job description is meant to describe the general nature and level of work being performed
  • The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.
  • If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!
  • We are committed to protecting your privacy.

Benefits

  • Operations Casework (Cross-Training & Coverage):
  • Provide coverage for the operations team as needed and communicate directly with borrowers to drive issue resolution
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This listing is sourced directly from Goodleap's careers page and normalized into a canonical job model.