PhysicsX

PhysicsX

Platform Support Engineer

New York

H1B sponsorship availableDetected 1 day ago
GitDockerKubernetesHelmLinuxPrometheusSite Reliability EngineeringRESTZendeskCommunicationPlain LanguageArgo CD

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This is a hybrid role working from our New York City office 3 days per week.

Responsibilities

  • Build what actually matters
  • Building meaningful technology is a marathon, not a sprint.

Requirements

  • Comfort working across teams and with change in a fast-moving, new function
  • Resolve what you can.
  • When you can't, hand over with the logs, events, config, timeline, what you've already tried, and a recommended next step.
  • Coach customer engineers step by step when you can't access their environment, as with air-gapped deployments.

Nice to have

  • Experience with structured support or incident management (ITSM, severity classification, post-incident reviews)
  • Hands-on Argo CD, Helm, Docker or YAML troubleshooting
  • Deeper EKS/AKS experience
  • Experience across SaaS, VPC and air-gapped deployments
  • A habit of writing runbooks and improving playbooks

Compensation

  • ☀️ 20 days of Annual Leave (+ Public Holidays) - because taking time to rest matters.

Benefits

  • 🚀 Equity options - share meaningfully in the company you're helping to build.
  • 💰 5% contribution to 401(k) - build long-term security with a strong retirement plan.
  • 🏥 Private health insurance - comprehensive cover for you, offering total peace of mind.
  • 👶 Enhanced parental leave - 3 months full pay paternity and 6 months full pay maternity leave, to provide extra flexibility during the moments that matter most.

Company info

  • Re-architecting Engineering for the Age of Intelligence
  • PhysicsX is the physics AI company for industrials. The company's mission is to accelerate hardware innovation by overhauling what industrial engineering and manufacturing look like today. PhysicsX is building a new simulation software stack to deliver deep physics AI enablement across the entire engineering lifecycle. The company partners with leading organisations in aerospace & defence, automotive, semiconductors, materials, and energy & renewables, supporting them on some of their most critical and complex challenges. PhysicsX is headquartered in the United Kingdom, with offices in London, New York, and Singapore and an expanding presence in the Bay Area.
  • The role
  • Platform Support Engineers are PhysicsX's first technical responders for enterprise customers and internal users of the Platform. You'll own the path from intake to resolution: triage, first-pass investigation, customer updates, and, where you can't fix it yourself, a high-quality escalation to Product, SRE, FDSE or Deployment Engineering. This isn't a service desk. You're building the repeatable front door into PhysicsX's deeper technical capability. This is a hybrid role working from our New York City office 3 days per week.
  • PhysicsX is the physics AI company for industrials.
  • The company's mission is to accelerate hardware innovation by overhauling what industrial engineering and manufacturing look like today.
  • PhysicsX is building a new simulation software stack to deliver deep physics AI enablement across the entire engineering lifecycle.
  • The company partners with leading organisations in aerospace & defence, automotive, semiconductors, materials, and energy & renewables, supporting them on some of their most critical and complex challenges.
  • PhysicsX is headquartered in the United Kingdom, with offices in London, New York, and Singapore and an expanding presence in the Bay Area.
  • Platform Support Engineers are PhysicsX's first technical responders for enterprise customers and internal users of the Platform.
  • You'll own the path from intake to resolution:
  • triage, first-pass investigation, customer updates, and, where you can't fix it yourself, a high-quality escalation to Product, SRE, FDSE or Deployment Engineering.
  • This isn't a service desk.
  • You're building the repeatable front door into PhysicsX's deeper technical capability.

Visa & Work Authorization

  • To help make a change, we sponsor bright women from disadvantaged backgrounds through their university degrees in science and mathematics
Apply directly at PhysicsX →Create a free account for alerts like thisView PhysicsX immigration profile

This listing is sourced directly from PhysicsX's careers page and normalized into a canonical job model.